Assistant Manager, Transit Control Center; TCC) Operations

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, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses and light rail, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

The Assistant Manager, TCC Operations positions are responsible to plan, coordinate and manage the daily first and second shift work activities and operational functions of the Transit Control Center (TCC) while implementing continual operational and technical improvements in order to meet agency and customer needs and expectations.

The Assistant Manager, TCC Operations positions perform rotational management oversight and support duties/requirements for assigned Transit Control Center work units and support operations including:

• Bus Transit Services
• Police Dispatching
• Information Services
• Communications Specialist Team
• Training Program

The candidate's permanent residence must be in Minnesota or Wisconsin. This position will establish an eight-month eligible list for current and future positions.

Assists the Manager, TCC with management oversight of TCC operations development and monitoring of goals, objectives, operating rules and departmental procedures in support of Metro Transit’s operating plans, goals and objectives.

• Defining staff performance measures and goals and establishing plans and priorities for the department. Analyze service performance data and provide input to other departments regarding recommended corrective actions.
• Develops, writes, and updates departmental policies and procedures. Works with other departments to ensure standard operating procedures, as well as common and consistent emergency response and reporting.
• Prepares concise reports, compiles information and maintains procedural reference information, and other required documentation; documents non-compliance of rules, procedures, and policies when required. Review reports, data, and audio recordings for accuracy and completeness. Design, develop, and maintain report forms/templates.
• Develop and maintain departmental budget. Work with staffing schedule to minimize overtime expenditures while maintaining adequate staffing levels. Purchase items to support departmental needs within the set budget. Predict training needs and costs to maintain staff proficiencies and competencies.

Provides daily supervision, coaching, counseling, administration of discipline for TCC Supervisors and Associate Communications Specialists staff based TCC rotational operations assignment determined by Manager, TCC

• Develop and implement scheduling and oversee shift selection and work fill process. Facilitate hiring process for new TCC supervisors, Associate Communication Specialist
• Oversee and evaluate daily work assignments. Approve absences and backfill work to ensure adequate shift coverage. This includes all vacation and day at a time requests off. Assign overtime and approve shift swaps that will ensure adequate console coverage for team.
• Ensure staff compliance with policies, rules, procedures, practices, and adherence to labor contracts.
• Facilitate hiring process for new TCC supervisors Associate Communication Specialist Conduct training of new employees to ensure new hires are…