Case Manager - Rapid Rehousing

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission.

UBH provides a fast‑paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit‑based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

The Youth Homelessness Demonstration Program (YHDP) Time Limited Subsidy Rapid Rehousing Program provides housing‑focused case management services and rental assistance to Transition Age Youth (TAY) and young adults experiencing homelessness. YHDP aims to reduce the number of youth and young adults experiencing homelessness by assisting them to rapidly access permanent housing and supportive services to achieve long‑term housing stability. The YHDP Case Manager will provide field‑based, housing‑focused case management and supportive services to Transition Age Youth (TAY) and young adults experiencing homelessness.

This includes unit identification, landlord engagement and mediation, time‑limited rental assistance and housing stability assistance.

• Outreaching to Transition Age Youth (TAY) and young adults experiencing homelessness to screen for the Youth Homelessness Demonstration Program. This includes ensuring eligibility and assessing the individuals housing needs and preferences. This will also include collaborating with UBH’s TAY Transitional Housing Shelters.
• Conduct comprehensive intake and assessment of participant and develop a Housing Service Plan in collaboration with program participant.
• Assist participants in all aspects of locating and securing permanent housing (identifying housing resources, communicating and negotiating with landlords, processing and submitting application, advocating for participants, coordinating the enrollment/leasing process, providing tenant counseling, supporting with move in arrangements, etc.).
• Conduct a minimum of one home visit each month to ensure housing stability standards are maintained and to support housing retention.
• Educate participants and apply the Progressive Assistance approach by reassessing the participants housing needs regularly and adjusting assistance as needed to foster self‑sufficiency and long‑term housing stability.
• Perform rent calculations for rental assistance programs and counsel participants regarding rent, security deposit and lease provisions.
• Assist participants with budgeting and money management for housing expenses to help maintain housing.
• Educate participants on tenant rights and responsibilities to mitigate any potential tenant‑related matters, including deterrence of evictions.
• Network with new owners, landlords and property managers to discuss UBH’s rental assistance and programs.
• Educate landlords on how the short/medium‑term and long‑term rental subsidy programs work including timeframe and potential payment breakdown and encourage their participation.
• Perform inspections, post participant acceptance, of unit for habitability standards, including safety and security wellbeing. Ensure the FMR are within contractual obligations. Negotiate rent when necessary.
• Provide advocacy as needed to help address issues and barriers between landlord and participant.
• Assist participants achieve wellness and autonomy through case management services which include but are not limited to providing appropriate resources, tools, and counseling; making referrals for services and following up to ensure that the referrals were completed; tracking and documenting participant progress. This includes facilitating linkages to legal services, employment, educational support, vocational training,…