ER Registration Specialist

Position: ER Registration Specialist - FT
Provide exceptional customer service and administrative support within the Emergency Department by serving as the primary point of contact for patients, families, visitors, EMS personnel, and healthcare staff. Coordinates patient registration, verifies demographic and insurance information, obtains required consent forms, and ensures accurate and timely patient intake. Assists with patient flow by facilitating communication between patients and clinical staff while maintaining accurate records and documentation.

Ensures all patient information, registrations, referrals, and communications are complete, accurate, and handled in a timely manner while maintaining confidentiality, professionalism, and compliance with applicable regulations at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Communicate and interact with patients, families, visitors, EMS personnel, healthcare providers, and other hospital staff in a professional, courteous, respectful, and compassionate manner at all times.

Maintain HIPAA compliance and all confidentiality requirements while handling sensitive patient information, records, and registration documents.

Greet patients and visitors, obtain and verify demographic, insurance, and contact information, and complete the registration process accurately and efficiently.

Explain registration procedures, consent forms, patient rights, financial responsibilities, and other required documentation.

Answer questions regarding registration, insurance verification, billing procedures, emergency department processes, and hospital services.

Accurately enter, update, and maintain patient demographic, insurance, guarantor, and contact information within the electronic health record and registration systems.

Verify insurance eligibility, obtain required authorizations when applicable, and collect co-pays, deductibles, deposits, or other patient payments in accordance with organizational policies.

Ensure all registration forms, consent documents, insurance cards, identification records, and other required documentation are complete and accurate.

Coordinate with clinical staff to facilitate efficient patient flow and timely registration of emergency department patients.

Provide notification and communication to appropriate departments regarding patient admissions, transfers, discharges, and other registration-related activities.

Maintain accurate records of patient encounters, financial information, and registration activities in accordance with established procedures.

Assist patients and families with navigating hospital services and direct them to appropriate departments, resources, or support services as needed.

Respond promptly to patient, visitor, and staff requests while maintaining a calm and professional demeanor in a fast-paced emergency department environment.

Monitor registration work queues and address incomplete registrations, missing documentation, and insurance discrepancies in a timely manner.

Document insurance information, personal information, payment methods, and other required patient information accurately and communicate updates to appropriate personnel.

Participate in quality improvement initiatives designed to enhance patient satisfaction, registration accuracy, operational efficiency, and revenue cycle performance.

Process registration-related documentation and assist with insurance verification, claims support, and patient account management activities as assigned.

Reviews patient accounts and accurately processes charges for services, procedures, supplies, and other billable items provided within the Emergency Department. Ensures charge documentation is complete, timely, and compliant with organizational policies and applicable billing regulations.

Assist with other…