Customer Advisor

UK Notional hourly rate £13.10 per hour

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

If you require any additional support or adjustments to help you make an application, please contact us at

• Discount card – Get 20% discount on purchases at B&Q in-store and online after you've been with us for 1 month.
• Share plans – From just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher shareholder.
• Life assurance – Provides protection for your loved ones in case of the worst.
• Employee assistance programme – Free confidential support and counselling.
• Salary/Bonus – Competitive salaries, benchmarked and equal across all roles.
• Pension – Access to the award‑winning Kingfisher Pension Scheme with company contributions.
• Medical – Medical benefits depend on your role.
• Leave – 6.6 weeks of annual leave, plus additional leave and cash rewards for long‑service.
• Eye care – We pay for your eye test every two years and cover £50/€70 towards glasses.
• Cycling to work scheme – Salary sacrifice scheme for bicycles and safety equipment.
• Long service – Extra annual leave and cash payments for service anniversaries.

• Learn & Develop at B&Q – Support through LEO learning system.
• Flexible learning with LEO – 24/7 access to training content via LEO.
• Developing in role – Continuous learning opportunities and leadership programmes.
• Building expertise and know‑how – Technical skill development for specific customer service areas.
• Accelerated Development Talent Programmes – Programs for growth and new challenges.
• Induction – Orientation to values, customers and role.

Our B&Q Customer Advisors are the friendly faces of our business. They work across our stores to provide advice and assistance to each and every customer looking to make their big ideas into a much‑loved reality. They deliver face‑to‑face or online support, build customer relationships, and help customers find the right products.

I work with a diverse range of people who all have their own quirks and that’s what I love. A really good day at work is being on shift with one of my closest colleagues or helping a lovely customer and making their day. That’s most days really!