Customer Service Advisor

Customer Service Advisor

Inverness | Full-Time | Monday to Friday | 40 hours per week
Salary: £26,523.28 – £28,000 per annum

We’re currently supporting a well-established fuel distribution business in the recruitment of a
Customer Service Advisor
to join their busy operations team in Inverness.

This is an excellent opportunity for someone who enjoys a varied role, is highly organised and takes pride in providing a great service to customers. You’ll play an important part in supporting the Depot Manager and wider transport team, helping to ensure the day-to-day operation runs efficiently and smoothly.

As a Customer Service Advisor, you’ll be involved in a combination of customer service, administration and operational support. No two days are likely to be exactly the same, making this a great opportunity for someone who enjoys a fast-paced working environment.

Your responsibilities will include:

• Supporting the Depot Manager with day-to-day administration and operational paperwork
• Assisting with delivery routing, manifests and stock reconciliation
• Liaising closely with the transport team regarding drivers’ hours, vehicle repairs and maintenance
• Preparing daily operational reports and maintaining accurate drivers’ timesheets
• Contacting customers with order updates and following up on outstanding queries
• Providing a professional and helpful customer service experience
• Supporting the sales and wider operations functions where required
• Ensuring records and documentation are accurate and kept up to date
• Helping the depot maintain high standards of efficiency, organisation and service

We’re looking for someone who is
organised, reliable and confident communicating with both customers and colleagues
.

You’ll ideally have experience in customer service, administration, logistics or an operational environment, although this isn’t essential. More importantly, you’ll have a positive attitude, good attention to detail and the ability to manage a varied workload.

The successful candidate will demonstrate:

• Strong communication and interpersonal skills
• Excellent organisation and attention to detail
• A proactive approach to problem-solving
• The ability to work well under pressure
• A positive, team-focused attitude
• A willingness to learn and take on new responsibilities
• Previous logistics or operations experience would be advantageous, but full consideration will be given to transferable experience

• Salary of £26,523.28 – £28,000 per annum
  , depending on experience
• Full-time, permanent opportunity
• Monday to Friday working week
• 40 hours per week
• The opportunity to join an established and growing operation
• A varied role with genuine responsibility and the chance to develop your skills

If you’re an organised and customer-focused individual looking for your next opportunity in
Inverness
, we’d love to hear from you.