Housing Needs Officer

Job Description

To contribute towards the delivery of a high quality housing service within Moray.

To assist the Senior Housing Needs Officer in managing an effective Allocations/Homeless service.

To assist the Senior Housing Needs Officer to effectively manage and monitor the Housing List.

To work as part of a Team to provide an effective homelessness service.

To contribute as required to the aims and objectives of the Moray Homelessness Strategy.

To provide support to the Senior Housing Needs Officer where appropriate.

The Housing Needs Officer will assist the Senior Housing Needs Officer in managing the Allocations and Homeless service.

Housing Needs Officer
- Allocations Tasks

Ensure that Council houses are allocated in accordance with agreed Policy and Procedures and that housing applications are properly pointed and comply with the Allocation Policy.

Deliver advice and assistance to Housing Applicants in terms of current Policy and potential Housing options.

Working with other team members to encourage Team Working and to deliver a High Quality Housing Service.

Manage, monitor, and report on the Housing List including preparation of reports for the Senior Housing Needs Officer and Housing Needs Manager.

Housing Needs Officer
- Homelessness Tasks

Interviewing homeless applicants.

Making appropriate investigations and enquiries.

Advising applicants of their housing rights and responsibilities.

Making contact with appropriate agencies to provide assistance.

Giving appropriate enhanced information ,advice and assistance to applicants.

Giving applicants a formal decision on their homeless applications.

Arranging offers of accommodation where appropriate.

Ensuring the Council discharges its statutory responsibilities timeously and effectively.

Promoting good customer care principles.

Experience of working in a Housing Needs Section.

Knowledge of all Housing Practice and Legislation.

Knowledge of good practice related to Allocations/Homelessness.

4 SQA National 5 grades or equivalent at level 3 or above including English and Maths/Arithmetic.

Flexibility, friendly and approachable attitude.

Ability to work under pressure.

Ability to analyse, prepare and present statistical and performance information in an accurate and understandable manner.

Ability to analyse complex housing problems and propose relevant solutions.

Ability to work with a minimum of supervision.

Prioritise tasks and co-operate with colleagues.

Good team worker.

Pro-active approach to work with other agencies.

Ability to use own initiative.

Ability to deliver a high level of customer care.

Ability to communicate effectively both orally and in writing.

Ability to practically support other Housing Needs Officers.

Must be able to work in a flexible manner.

Closing Date: 25 September 2026

Starting Salary: £40,056.25 per year

£21.25 per hour

36.25 hours per week

For further information, please contact Carol Chambers, Housing Needs Operations Manager on