Dispatch, Customer Care, and Field Service Coordinator

Dispatch, Customer Care, and Field Service Coordinator

Join to apply for the Dispatch, Customer Care, and Field Service Coordinator role at Impact Environmental Group
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About Us
: IEG (Impact Environmental Group) is a growing family of companies that provides products and services to the global waste and recycling industry. This includes plastic & rubber molding, metal fabrication, plastic extrusion, and tarp systems, with operations in the US and Europe. Headquartered in Elgin, IL, Impact focuses on Container and Compactor Parts, supporting sustainability initiatives by helping customers repair and not replace assets.

Job Description
:
The ideal candidate for the Service Coordinator role should have strong time‑management skills, the ability to work on multiple tasks simultaneously and excellent communication skills. The role requires proficiency in customer and technician interaction via email and phone, detail orientation, and strong math skills for creating repair quotes. Critical thinking and problem solving are essential. This is a second shift opportunity;

hours depend on location; requires evenings and rotating weekends, on‑call coverage for overtime calls. On‑site training will be required; WFH may be an option where applicable.

• Coordinates service resources, dispatches and assigns W2 and/or 1099 technicians to mechanical service repairs
• Creates service orders with all required information for the technician to complete the repair
• Interacts with customers to ensure service orders are created correctly and dispatched in a timely manner achieving customer SLA’s
• Creates quotes for customers based on technician feedback of repair needed
• Makes open communication with technicians throughout the day to schedule manpower to meet customer needs
• Daily processing and closing of orders
• Assists technicians with parts for the repairs
• Serves as the single point of contact for customers, vendors and technicians, providing timely and accurate responses to inquiries
• Follows up on pending repairs to ensure timely completion and closing of repairs
• Identifies areas and finds new providers when capacity needs to be increased
• Ensures processes and procedures are followed to meet client SLA’s
• Maintains composure in a fast‑paced environment

• Excellent communication skills (written, verbal, interpersonal)
• Proficiency in customer interaction and vendor management
• Critical thinking and problem‑solving skills
• Strong computer skills
• Ability to prioritize and manage multiple projects simultaneously
• Detail‑oriented and accurate in data entry
• Customer service‑oriented approach
• Evening and weekend availability; working each alternate Saturday
• Dispatch experience;
  Salesforce experience preferred

$21–$26 per hour, negotiable based on experience and qualifications.

Entry level

Full‑time

Management and Manufacturing

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