Customer Service Representative

Join to apply for the Customer Service Representative role at Rollins, Inc.

If You’re Great at Helping People, We’ve Got the Career for You
Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.

• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules; don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and other proprietary information.

• Competitive Earnings Starting at $18- $20 per hour (based on experience), plus commissions.
• Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service.
• Industry leading, quality, and comprehensive training program.
• Benefits That Go Beyond:
• Medical, Dental, Vision & Life Insurance
• 401(k) with company match
• Paid vacation, sick leave, and holidays
• Employee Stock Purchase Plan
• Career Growth Opportunities – We promote from within and invest in your future.

You’d Be a Great Fit If You:

• Love helping people and creating positive customer experiences.
• Are a strong communicator who enjoys solving problems.
• Have previous Customer Service or Administrative experience (preferred).
• Stay organized, detail‑oriented, and calm under pressure.
• Are confident using computers, scheduling systems, and multitasking throughout the day.
• Thrive in a team environment and take pride in providing exceptional support.

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:

• You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Entry level

Full‑time

Other

Consumer Services