Customer Service Representative

Customer Service Representative

$20-$25/hour, based on experience + Spiffs!

Full-Time | Elgin, IL Monday-Friday | 7:30 AM-4:30 PM

Advantage Contractor Solutions
, a family-owned company proudly serving the community since 1992, is looking for an organized, upbeat, and customer-focused Customer Service Representative to join our Elgin team! If you're great on the phone, thrive in a busy environment, and have experience in HVAC, plumbing, electrical, construction, or another skilled trade, we'd love to hear from you!

• Answer incoming customer calls and emails
• Provide friendly, professional customer service
• Schedule and dispatch technicians for service calls
• Coordinate daily schedules and appointment changes
• Communicate with customers regarding appointments and follow-ups
• Keep customer information and service records accurate and up to date
• Work closely with technicians, sales, and office staff
• Help resolve customer questions and concerns
• Keep things organized when schedules and priorities change

• At least one year of customer service experience
• HVAC, plumbing, electrical, construction, or other trades experience strongly preferred
• Previous dispatching or service scheduling experience is a big plus
• Strong phone and communication skills
• Excellent organization and multitasking abilities
• Comfortable working in a fast-paced service environment
• Computer proficiency
• Experience with Service Titan software is a plus
• Dependable, positive, and team-oriented
• Strong customer-first mindset

• Medical Insurance: 75% employer-paid for employee through Blue Cross Blue Shield; up to 50% for dependents
• Dental Insurance: 50% employer-paid
• Vision Insurance: 50% employer-paid
• Life Insurance: $25,000 employer-paid policy
• 401(k) with 1.5% company match
• Paid vacation
• 6 paid holidays
• Skills training and career development

Candidates will be required to pass a background check upon being given a conditional offer of employment