Diagnostic Service Technician

DIAGNOSTIC SERVICE TECHNICIAN - Help Desk

The Diagnostic Service Technician position is a customer facing role that provides diagnostic support to both internal and external customers. This position will serve as the incoming service help desk for our customers as well as internal team.

Associates Degree in Electronic Technology or Machine Tool Technology preferred. Degree or certification in a related field considered.

2 years of experience in trouble-shooting and repair required. Equivalent combinations of education and experience will be considered. Experience with Microsoft Outlook and Microsoft Office applications required.

• Working knowledge of machine design, operation, and set up including CNC/PLC equipment.
• Knowledge of mechanical and electrical repair practices.
• Problem solving experience with CNC controls (Fanuc, Siemens and Heidenhain).
• Ability to read parts manuals, electrical and mechanical schematics, assembly instructions, and troubleshooting guides.
• Effective communication, interpersonal, and organizational skills.

Elmira, NY or Elgin, IL

• $36.00 - 38.50 hourly
• Health, dental, vision, life and supplemental insurance.
• Paid time off (PTO) and holidays.
• Retirement savings plan (401(k) or equivalent).
• Professional development opportunities.
• Employee Assistance Program
• Short- and long-term disability

Manager of Technical Service

• Diagnostic and repair support for mechanical, electrical, electronic, hydraulic and pneumatic systems.
• Demonstrate and instruct operating procedures for machine tool equipment and related accessories.
• Communicate directly with customers through a variety of means such as phone, email, and video conferencing to identify and resolve issues.
• Communicate with field service staff and spare parts department to coordinate appropriate customer service activities.
• Provide after-hour phone support for key customers and service engineers as needed.
• Complete service reports, service billings, and expense reports in a timely manner.

Travel may be required up to 20% of time.

It is the policy of Kellenberger not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.