Medical Receptionist - Cardiology

Join to apply for the Medical Receptionist - Cardiology role at Duly Health and Care

Full‑Time, 40 hours per week.

Hours:

Monday‑Friday; 8:00 am – 4:30 pm. Thursday may work until 6:30 pm (later start time discussed). Travel expected for coverage as needed to other Elgin office 's Hospital.

Compensation: base pay range $15.00‑$21.00, with additional incentives possible.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer‑provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• Up to 12 weeks parental leave at 100% pay and financial benefit for adoption and surrogacy for non‑physician team members upon eligibility.
• 40 hours paid volunteer time off.
• Culture committed to community engagement and social impact.

• Acknowledge and welcome patients and visitors.
• Inform staff of patient/visitor arrival and provide instructions, assistance, and information about required paperwork and waiting times.
• Answer general questions about the facility (location, rest rooms, elevators, hours of operation, etc.).
• Ensure waiting area is clean, tidy, and displays appropriate patient announcements and brochures.
• Convey information to patients and/or visitors as directed.
• Assist patients or call for assistance with patients with ambulatory difficulties.
• Obtain registration information from patient for input into EPIC.
• Verify and/or update demographic and health plan information.
• Check patients in and out of clinic.
• Provide patients with information regarding payment obligations, HIPAA Notice of Privacy Practices, clinic policies, and collect required forms and signatures.
• Schedule appointments into EPIC according to practice protocol.
• Convey schedule changes to appropriate staff.
• Review next day’s schedules and, as directed, print physician schedules in advance of visits.
• Assist patients with obtaining appointments at other physician and hospital sites and/or schedule lab or radiology testing.
• Pull patient charts, file information correctly in patient charts, and maintain filing system.
• Prepare charts to clinic and/or practice specifications.
• Collect copays, cash, check, or credit card payments and provide receipts; post all payments in EPIC.
• Balance daily cash and collections.
• Ensure change drawers and cash are secured and follow financial procedures when transferring payments to Corporate. Identify problematic accounts and direct them to the financial counselor or Customer Service Department.
• Answer multiple lines, screen calls, take accurate and detailed messages for all calls including telephone encounters, and direct calls to appropriate support staff.
• Understand limits of responsibility and do not provide medical advice to patients.
• Perform all other duties/responsibilities as assigned.

• Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Typing minimum of 30 wpm (strongly preferred).
• High school diploma or GED.
• Service orientation: capability to provide excellent service to customers, friendly and approachable demeanor, resolve customer complaints, and understand customer service principles.
• Organization: ability to provide order and structure to daily processes and work environment.
• Verbal communication: capability to interact with, and relate to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi‑tasking: ability to perform multiple duties at once while maintaining attention to detail.
• Adaptability: flexibility and comfort adjusting to changing activities; maintain calm under pressure and think clearly to enhance problem solving.
• Teamwork: works effectively with others to accomplish objectives and goals; willing to offer assistance when needed.
• Computer proficiency: ability to learn and become proficient in EPIC software and basic knowledge of Microsoft applications.

The compensation for this role includes a base pay range of $15.00‑$21.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.