Patient Access Representative

Where Innovation Meets Comprehensive, Personalized Care.

Our team members are critical to our success and growth and are rewarded for their dedication and hard work.

The Patient Access Representative serves as the patient’s first impression of Fox Valley Orthopedics. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients.

Locations:
Elgin & Geneva, Illinois (must be willing to float between all listed locations)

Status:
Full-Time (40 Hours/Week)

Days/

Hours:

Monday - Friday, with rotating evenings & Saturdays

Pay Rate: $18 - $22.50/Hour (minimum to mid-point, based on experience)

Education:

High School diploma or equivalent required.

Experience:

2+ years of customer service-related experience, required.

2+ years prior healthcare experience, preferred.

2+ years experience working in a fast-paced environment preferred.

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.
• Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

• Always provide exceptional customer service by placing the patients’ needs above all else.
• Utilization of multiple computer software programs, simultaneously.
• Pre-registration of patient charts, prior to service.
• Insurance verification for eligibility.
• Collect copayments and patient balance payments, in a professional manner.
• Enter patient demographic and insurance information into the Electronical Medical Record efficiently and accurately.
• Check in patient in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Leave a lasting impression that differentiates Fox Valley Orthopedics from other organizations.
• Assist patients with way finding within our campus.
• Assist patients with paperwork, when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
• Comply with safety activities, policies and procedures and regulatory requirements.
• Team member is responsible for all other duties as assigned.

This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally) up to (33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Must be able to pass background check. We also conduct pre-employment TB and drug testing. Any job offer will be contingent upon successful completion of a pre-employment TB and drug screen, background check, and obtaining active licensures per job requirements.

Fox Valley Orthopedics has been providing exceptional orthopedic care for over 50 years. Since its founding, the strength of Fox Valley Orthopedics (FVO) is its staff and commitment to patient care and service. Built upon a team of accomplished physicians who are leaders in their field, FVO specializes in the diagnosis and treatment of the full range of orthopedic conditions, including orthopedic surgery and a variety of specialties.

Our staff is committed to providing a superior, comprehensive approach to patient care.