Business Analysis Associate II - Translation - Bilingual English & Mandarin

Business Analysis Associate II - Translation - Bilingual English & Mandarin

Join to apply for the Business Analysis Associate II - Translation - Bilingual English & Mandarin role at JPMorgan Chase

Base pay range: $76,950.00/yr - $/yr

The Consumer Feedback & Communications Group (CFCG) at JPMorgan

Chase offers an exceptional opportunity to grow your career in a supportive environment. As a Business Analysis Associate II within CFCG, you will engage with all organizational levels to support communications and translation activities. You will write and translate business communications, manage intake and workflow of translation requests, coordinate updates to business processes, and help monitor key performance indicators and emerging issues.

• Analyze and interpret complex data sets from varied sources to uncover patterns and provide insightful reporting supporting operational and strategic initiatives.
• Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency.
• Coordinate cross‑functional collaboration with diverse teams across the organization to align efforts and drive successful implementation of business strategies.
• Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that directly impact departmental outcomes.
• Provide coaching to team members, empowering them to take ownership of their work while ensuring objectives are met efficiently and effectively.

• Fluent in English and Chinese (Mandarin), including writing, speaking, and translating.
• Demonstrated ability to conduct data analysis uncovering patterns with 3+ years of experience.
• Proficiency in developing and implementing automation strategies with systems architecture understanding.
• Proven ability to coordinate cross‑functional collaboration across an organization.
• Advanced strategic thinking skills to evaluate scenarios, assess risks, and make informed decisions.
• Experience providing coaching and delegation to team members, ensuring efficient objective achievement.
• Provide quality service to customers through continuous communication.
• Understand software delivery lifecycle and industry standard methodologies.

• Capability to leverage AI tools to enhance data analysis, uncover business trends, and provide actionable insights.
• Proficiency in implementing automation solutions to streamline business processes.
• Expertise in applying customer service and conflict management skills to resolve stakeholder issues.
• Ability to craft clear and effective prompt writing to guide data analysis.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competence in technology/process release management, using software applications and digital platforms to improve processes.

To be eligible, you must be authorized to work in the United States. JPMorgan

Chase does not offer immigration sponsorship.

Equal Opportunity Employer. We are an affirmative action and equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, gender expression, sexual orientation, age, disability, veteran status, or any other protected class.

About The Team:
The Consumer & Community Banking division serves Chase customers through a range of financial services. Operations teams develop and manage innovative, secure service solutions globally.