Operations Manager

Operations Manager

Pay: $90k-$115k

Position Overview: We are seeking an experienced and driven Operations Manager to oversee the daily operations of our construction and restoration business. This individual will ensure projects, people, and processes run smoothly from the office to the field. The ideal candidate is a hands‑on, detail‑oriented leader who thrives in a fast‑paced environment, balancing strategic thinking, strong organizational skills, and people leadership to ensure projects are completed on time, teams are aligned, and company goals are consistently achieved.

• Lead, mentor, and develop members of the Operations team, fostering accountability, collaboration, and continuous improvement across departments
• Conduct regular 1:1 meetings, team meetings, and performance reviews to ensure clear communication and progress toward goals.
• Recruit, onboard, and train new team members in alignment with company standards and safety protocols.
• Organize quarterly team‑building events to promote culture and engagement.

• Oversee daily operations across Administration, Compliance, Accounts Receivable/Payable, and field support teams.
• Ensure coordination between office and field teams to maintain project flow, efficiency, and quality.
• Review and refine operational processes to improve scheduling, workflow, and communication between departments.
• Monitor key metrics and ensure operational targets are achieved.
• Ensure company Core Values are consistently practiced and integrated into daily operations.
• Review and analyze project performance data, labor hours, and profitability metrics to drive informed decision‑making.
• Work closely with leadership to set realistic goals and track progress toward annual and quarterly priorities.
• Review and negotiate insurance policies, subcontractor agreements, and vendor contracts to ensure adequate protection and value.
• Identify cost‑saving opportunities and manage operational budgets to improve margins.
• Support development of fair and motivating compensation and bonus structures for field and office staff.

• Ensure all employee files and documentation are accurate, complete, and compliant with company and regulatory requirements.
• Oversee accurate and timely timecard processes to improve payroll accuracy.
• Ensure incident/loss reports are filed promptly and follow‑up actions are taken.
• Maintain compliance with all safety standards, OSHA requirements, and industry regulations.
• Champion the company’s move toward paperless operations and improved digital workflows.
• Evaluate and implement system improvements to increase operational efficiency and reduce bottlenecks.
• Act as an advisor to identify and implement better methods, tools, and practices for increasing productivity and throughput.
• Monitor industry trends and emerging technologies in restoration/construction to maintain a competitive edge.
• Continuously seek ways to improve service quality, team performance, and operational effectiveness.

• Bachelor’s degree in Business, Construction Management, or related field preferred.
• 5+ years of progressive experience in operations, project management, or administration within the construction or restoration industry.
• Proven ability to manage multiple teams, projects, and priorities simultaneously.
• Strong understanding of estimating, project cost control, and production workflows.
• Excellent communication and interpersonal skills — able to collaborate effectively with internal teams, subcontractors, vendors, and clients.
• Proficiency with Microsoft Office, project management tools, and ERP systems.
• High mental acuity and problem‑solving ability with a focus on accuracy, efficiency, and accountability.
• Commitment to continuous learning, improvement, and operational excellence.

• Strategic and critical thinker
• Strong communicator and collaborator
• Field‑to‑office operational leader
• Team builder and mentor
• Results and accountability‑driven

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