Manager of Care Coordination

Manager of Care Coordination

Reports to: Director of Care Coordination

Type: Full-Time

Location: Elgin, IL

Responsible for overseeing all staff activities and administrative oversight in coordination with other Managers of Care Coordination and the Director of Care Coordination. This includes clinical supervision and administrative responsibilities.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The essential duties and responsibilities include the following. Other duties may be assigned.
• Responsible for reviewing client charts including LPHA/QMHP responsibilities as defined in Medicaid Rule 140, 141, and 132, and appropriate to your credentials.
• Responsible for networking with collaterals to improve clinical services and support the agency’s mission, vision, and values along with program specific values.
• Responsible for working with partners of the System of Care to build seamless relationships that will lead to better access for youth and families served.
• Responsible for maintaining clinical documentation according to agency policy and procedures.
• Provide clinical and/or administrative supervision to direct reporting staff members including Care Coordinators on a weekly basis or as needed.
• Monitor staff direct service and Pathways/HFS specific expectations.
• Educate community on System of Care and facilitate problem‑solving meetings as necessary.
• Assist in recruiting, engaging, and facilitating Community Stakeholder Council as outlined in Illinois’ System of Care initiative.
• Review and approve time submitted and requests for time off from staff.
• Complete staff evaluations to include performance appraisal, 90‑day evaluation, and administer performance improvement plans as needed.
• Meet on regular basis with Director of Care Coordination Services regarding issues and policies applicable to the Care Coordination and Support Organization (CCSO) program.
• Responsible for responding to emergency/crisis situations with active clients and emergency back‑up for agency clients. In conjunction with other leadership, support crisis services in on‑call supervisor rotation.
• Work with Administrative Team in planning and evaluating Wraparound program and projects.
• Responsible for the timely completion and submission of all agency administrative paperwork, billing, time reporting, expense reports, training forms, and any other administrative or agency requested reports.
• In conjunction with other CCSO leadership, develop, monitor, and facilitate program goals including Performance Quality Improvement Initiatives and data reporting.
• Responsible for hiring and training of new staff in direct reporting positions and providing on‑going training.
• Responsible for leading the Care Coordination team‑related risk management and performance quality improvement activities.
• Perform community education and speaking engagements.
• Be available to participate in fundraising/promotional activities sanctioned by our agency.
• Participate in leadership and all agency staff meetings.
• Responsible for collaborating with funding sources regarding outcome measures.
• Responsible for participating in job fairs and recruitment efforts as needed.
• Attend workshops and training to keep clinical skills and knowledge current and to increase knowledge of program planning, evaluation, management, and legal issues.
• Responsible for fulfilling agency requirement of training and documenting all training attended.
• Must maintain certification in IM+CANS.
• Responsible for maintaining current knowledge of changes that impact Care Coordinators, including attending trainings and technical assistance calls.
• Review and revise, as necessary, agency forms relating to client and staff working procedures. Also, review and revise as necessary clinical forms, policies, and procedures.
• Responsible for promoting collegiality at the workplace by working collaboratively with others.
• Maintain licensure and/or certification that are available and appropriate to educational/ professional background.
• Responsible for arranging staff and duty coverage when using time off.
• Responsible for being on…