Inside Sales Representative

Overview

Combined Metals is a premier North American processor and specialty strip and wire distributor built through 50 years of growth and acquisition. Combined Metals is North America s largest independent processor and distributor of specialty strips and wire. Combined Metals has nine service centers supporting over 3,000 customers in the Aerospace, Defense, Nuclear, Medical, Petrochemical, Oil & Gas, Electrification, Automotive, and Consumer industries.

Decades of quality and reliability have made Combined Metals a chosen source in performance applications.

• Represent Combined Metals positively and professionally.
• Identify areas of improvement in the company and assist in creating and implementing solutions.
• Arrive at work and meetings on time and prepared.
• Maintain work areas in a clean and organized manner.
• Work with all personnel and Regional Sales Manager(s) to satisfy and achieve company goals.
• Adhere to any Procedures & Work Instructions that include Sales.
• Perform any other duties assigned by the Sales Manager.
• Respond to customer requests within 24 hours.
• Receive and review customer requests for quotations to determine feasibility.
• Ensure sufficient information is obtained to be able to quote per the Work Instructions.
• Quotations are to be made promptly, typically within 24-48 hours of receiving the quotation, if it is a standard product; for non-standard quotes within 1 day after supply chain and/or engineering review of inquiry.
• Follow up on quotes as required and offer feedback to management.
• Work with customers to resolve any discrepancies during the quoting process.
• It may be necessary to phone the customer during the quoting stage to make sure we have understood their requirements before providing a quotation.
• Develop quotations in cooperation with the Regional Sales Manager(s) or Sales Manager based on identified sales strategy and information collected from customers.
• Receive and review customer purchase orders against quotation and resolve any discrepancies with the customer.
• If necessary, call the customer to review the receipt of our order acknowledgment and contract dates are correct.
• Work with customers who have portals for their orders.
• Enter customer orders into Power-Term per the Work Instructions and acknowledge to the customer within 24-48 hours.
• Investigating and resolving billing claims and coordinating customer claims for non-conforming products with quality.

• Minimum of high school diploma or equivalent; college degree or currently pursuing preferred
• Experience with Lean manufacturing
• Ideal candidate will have prior sales experience in the metals market
• Some travel may be required
• Excellent time management and organizational skills
• The position requires excellent oral and written communication skills
• Working knowledge of Microsoft Office
• Effective problem-solving and interpersonal skills