Senior Customer Success Manager, PAR Restaurant
Listed on 2026-11-05
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Sales
Customer Success Management, Client Relationship Management, Account Manager
Ready to make an impact? Explore our open roles and find your place ether, we're shaping the future while living our values every step of the way.
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For PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeedWe believe by committing to these values (and more) we can build a cultural moat that, combined with our product moat, will create years of long-term success
What to Expect During the Interview Process Technical Roles- Key Stakeholders' Interview
- Opportunity to meet with a member of executive leadership - applicable for certain roles or levels during the interview process.
- Candidates may be invited to showcase their technical skills and expertise through a project or technical assessment.
- Key Stakeholders' Interview
- Opportunity to meet with a member of executive leadership - applicable for certain roles or levels during the interview process.
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PAR is a Technology Industry Top Workplace Come Work at PAR! Senior Customer Success Manager, PAR Restaurant LocationFull time
Location TypeRemote
DepartmentCustomer Success
Compensation- Base Salary Range $100K - $115K Offers Bonus
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
To learn more, visit or connect with us on Linked In , X (formerly Twitter) , Facebook , and Instagram .
Position
Description:
As a Senior Customer Success Manager for Point of Sale & Back of House
, you'll own relationships with some of PAR's largest and most strategic enterprise restaurant customers.
This isn't a reactive Customer Success role.
You'll think ahead, understand what matters most to your customers, and bring the right people across PAR together to move the partnership forward. You'll build executive relationships, develop account strategies, navigate complex challenges, identify growth opportunities, and ensure customers see measurable value from their partnership with PAR.
You'll have meaningful ownership of your portfolio while partnering closely with Sales, Support, Professional Services, Product, and Engineering. The environment is evolving, so we're looking for someone who is comfortable taking ownership, solving problems, and navigating ambiguity
Position Location:
Reports To:
Director, Enterprise Customer Success
What We're Looking For:
Requirements:
4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
Experience in restaurant technology strongly preferred
, with relevant retail or hospitality technology backgrounds also considered.
A track record of owning complex, strategic enterprise relationships with multiple stakeholders.
Experience building relationships with executive-level customers and leading meaningful business reviews.
The ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth.
Enough technical fluency to confidently discuss restaurant technology, POS, payments, and/or back-office environments. You don't need to be the technical solution architect.
Strong ownership, problem-solving, communication, and cross-functional collaboration skills.
Comfort operating in an evolving environment where the path forward isn't always perfectly defined.
Unleash your potential:
What you will be doing and owning:
Be the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle.
Build account plans around customer goals, priorities, and blockers, then mobilize the right teams across PAR to make…
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