Client Support and Service Coordinator-HiR

Client Support and Service Coordinator-HiR

Join to apply for the Client Support and Service Coordinator-HiR role at VOA Illinois.

$22.00/hr - $27.00/hr

Client Support & Service Coordinator - Housing is Recovery

About Us: Volunteers of America is a national, faith-based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength-based trauma-informed, gender-responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs.

VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at Careers - VOA Illinois.

Position Type: This is a Full-time, in-office position and requires a 40-hour week on average. May include occasional weekend and/or evening hours as assigned. This position is non-exempt and reports to the Program Manager. This position is on‑site for the first three months. After this period, employees in good standing may be eligible for at least one remote workday per week, subject to performance, manager approval, and business needs.

Environment: Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients. The individual hired must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary and transport clients in the community.

Must be able to lift and carry up to 50 lbs.

Core Competencies:

• Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
• Advocate for clients using active listening to determine resources and meet various needs.
• Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
• Display discipline in managing time and attention to assigned caseload, tasks or projects.
• Exercise prudent stewardship of agency resources.
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
• Demonstrate ethical and professional behavior at all times.
• Engage with trauma-informed care approach and practice principles.
• Recognize and display ability to de‑escalate and resolve conflict as necessary.

Program Overview:

Housing is Recovery is a program to prevent persons with serious mental illness at high risk of unnecessary institutionalization. Or persons with substance use disorder at high risk of overdose due to homelessness, a lack of access to recovery support services and repeat cycles of hospitalizations or justice system involvement from being institutionalized or dying. This goal will be accomplished by enabling affordable housing using a bridge rental subsidy combined with access to recovery support services or treatment.

Essential Functions:

• Provides general case management, (i.e. evaluation of social, psychological and physical needs, and the development of a service plan) for a client when the general service community is not providing such service.
• Conducts home visits minimally once monthly for each assigned case.
• Completes housing inspections for client, when appropriate.
• Meets with program participants to provide support, monitor progress on the service plan, etc.
• Delivers services with sensitivity to the clients’ cultural and socioeconomic characteristics.
• Acts as a liaison between community agencies, service providers, and clients.
• Uses the least intrusive intervention necessary to alleviate a problem situation.
• Facilitates and monitors the delivery of services to clients to ensure they are appropriate, timely, and satisfactory.
• Educates…