Social Services Manager

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless.

The Salvation Army North and Central Illinois Division provides these services to people in need.

The Social Services Manager is responsible for managing all Pathway of Hope casework services to families at the Elgin Corps. The manager works in collaboration with the Regional Social Work Manager along with the Corps Officer implementing and overseeing the program’s objectives, including providing direct services to Pathway of Hope families, keeping required records, and identifying resources to support participating families.

Administrative leadership is provided to corps social service programs as well as social service employee(s) & volunteers, reaching out into the community to offer services as well as develop a network of support and funding sources.

• Interviews persons referred to the Pathway of Hope (POH) program to assess their eligibility. Obtains background information from client and makes preliminary assessment based on guidelines of POH program.
• Provides intake and assessment services as defined by the Pathway of Hope curriculum.
• Delivers the full range of Pathway of Hope individualized services for a minimum of 10 families annually including:
  • Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines with an emphasis on vulnerable populations within the surrounding communities.
  • Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
  • Conduct goal setting steps with participants formulating change-oriented action plans.
  • Conduct follow-up case management meetings with participants.
  • Refer participant to internal and/or external services designed to address identified goals.
  • Monitor and track participants progress in goal attainment on the action plans.
  • Develop plans to address transition needs and ongoing documentation of progress.
• Additional Pathway of Hope duties to include:
  • Recruit, invite, and provide case management with families who desire to participate in Pathway of Hope.
  • Perform time sensitive assessment screenings, goal assistance and collaboration with community resources to best help the family meet personalized goals.
  • Meet weekly face-to-face, virtually, or by phone to check on client's progress.
  • Maintains case files for each client that includes all assessments, action plans, case notes, graduation plans.
  • Enters client data and reporting of information into the SIMS system that supports local, national, and territorial POH program outcomes.
  • Keeps records in compliance with standards to assure for program evaluation/certification requirements.
  • Participates in scheduled cluster meetings, conference calls and individual supervision meetings with the Regional Social Work Manager
  • Participates in meetings with Corps Officer and other Corps staff
  • Participates in Divisional or Territorial educational forums and webinars designed to facilitate understanding of a wide range of topics (especially related to emergency assistance, case management and POH).
  • Participates with POH planning and program development at assigned sites.
• Collaborates with area agencies involved with clients in implementing case management plan.
• Grants material assistance based upon need…