Audio Visual Support Technician

Please see Special Instructions for more details.

• Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.

• If you answer the supplemental questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers.

Position Number

Working Title

Division

Division Office of the Chancellor

Department/Unit

Department/Unit Office of the Chancellor

Section

Section Office of the Chancellor (section)

Primary Purpose of Organizational Unit

The Division of Information Technology (IT) strengthens and supports the University’s mission of exemplary teaching and learning, scholarly and creative research, and effective engagement and public service by providing the information technology infrastructure, software, hardware, and support to achieve the University’s strategic goals. IT is composed of four departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.

The Technology Support Specialist’s role is to support end-users and provide maintenance within the organization’s end-user audio-visual environments. Working independently, the incumbent will be the support lead for ECSU. Provides audiovisual support for special and live events across campus including technical and personal support for sound reinforcement, video recording, image projection and lighting systems.

Planning and Organizing – Ability to organize and follow complex and/or detailed technical procedures. Works independently and performs job with minimal supervision.

Project Management – Manages technical projects involving own work and under minimal supervision. May serve as a project team member and make recommendations for routine problem solutions.

Technical Knowledge – Working knowledge as demonstrated by an understanding and use of the general principles, theories and practices pertinent to area of responsibility. Ability to apply a broad working knowledge in a specialty area within a work unit. May serve as a mentor to contributing technician(s).

Technical Solution Development – Documents solutions that solve routine client problems and clearly presents these solutions or resolves problems. Resolves routine problems within work area. Identifies and understands reoccurring problems and recommends solutions.

Technical Support – Independently resolves routine and some non-routine problems through standard troubleshooting procedures. Able to perform routine diagnostics and/ or configurations on assigned software and/or hardware according to standard operating procedures. Demonstrates ability to document solutions that solve client problems and to clearly present these solutions. Knowledge of other work specialties and ability to integrate in identifying problems and/or solutions.

Ability to determine appropriate solution through in-depth analytical process.

Consultancy Skills – Consults with clients and higher-level analysts to resolve technical problems.

Graduation from high school and one year of experience in the field of technology related to the position’s role (computer coursework may be substituted year-for-year for the required experience);
Or an equivalent combination of education and experience;
Journey level requires an additional six months experience;
Advanced level requires an additional one year of experience.

License or Certification Required by Statute or Regulation

Management Preferences

Position Recruitment Range

Position Category

Position Category Temporary/Student

Position Status

Position Status Temporary

Work Hours (i.e. 8:00-5:00pm, etc.) Varies

Posting Number

Posting Number ATS
00239P

Job Open Date

Job Open Date 11/06/2025

Job Close Date

Job Close Date 06/30/2026

• Please ensure your full range of…