Director of Operations

Schedule: Mon – Fri - minimum 40 hours/week (occasional evening or weekend hours may be required)

Pay scale: $65,000.00 / Annually

Reports to: Executive Director

Supervisory Responsibilities:

• Will have oversight and training responsibility for multiple full and part-time employees.
• Will oversee volunteers assisting in warehouse or pantry-related volunteer activities

• Bachelor’s Degree in related field or equivalent work experience or certificate in related field such as project management, operational logistics, warehouse operations, compliance, and transportation logistics
• Experience working in a fast-paced production environment with minimum 5 years’ supervisory experience
• Strong leadership skills including delegation, strategic management, managing conflict, motivational skills, coaching, counseling, mentoring, and other personnel management soft skills
• Demonstrate proven success in designing, planning, executing, and evaluating operational KPI’s
• Background in food safety/product handling preferred
• Demonstrated independent judgement and analysis with the ability to prioritize workflow while motivating and leading staff
• Must have excellent written and verbal communication skills; exceptional interpersonal skills, and be a focused listener
• Must have and maintain a valid, state‑issued Driver’s License with previous three years safe driving history
• Must authorize a North Carolina Criminal Record Check and Motor Vehicle Report
• Must adhere to Food Bank of the Albemarle’s Drug and Alcohol Policy

• Must be a self‑starter possessing the ability to independently manage projects from initiation to completion
• Must possess the ability to work effectively in an independent manner as well as integrate as a highly resourceful team leader or member under pressure and within deadlines
• Must be able to interact professionally with the public, vendors and donors, developing rapport and trust
• Must exhibit a positive attitude and professional demeanor
• Must possess advanced proficiency and experience using the Microsoft Office Suite of applications, including Excel, Word, Outlook and the ability to work within the Microsoft 365 environment
• Strong organizational and project management skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Creative and innovative thinker, who actively works to identify new opportunities, propose solutions, and recommend best practices
• Preferred certifications include OSHA Forklift operator and trainer, Serv Safe Food Protection Manager, HACCP, Certified Safety Professional
• Must demonstrate the ability to work creatively, with flexibility, anticipate challenges, resolve potential issues with creative problem‑solving, and maintain high work standards in a fast‑paced environment

As a member of the organizational leadership team, the Director of Operations is responsible for planning strategy, implementing, and directing all aspects and logistics involving food procurement and distribution activities within our 15‑county service region.

The Director of Operations is responsible for oversight of the warehouse operations, fleet operation, food procurement, logistics personnel, and volunteer engagement at the main warehouse. When receiving and distributing goods, shall ensure compliance with Feeding America contract and federal, state, and local regulations for documentation and training in food safety and Civil Rights.

• Oversee proper maintenance of the warehouse facility ensuring compliance with external regulatory bodies, ensuring employee safety and food safety are priorities
• Ensure that Operations team maintains accurate inventory control, including rotation of product, daily completion of receiving and distribution tasking and documentation, proper tagging, and periodic (weekly, monthly, quarterly, & annual) inventories
• Establish and maintain accurate and timely shipping and receiving systems up to and including posting to inventory software, which is adequate to modern warehousing…