Communications Operator

Communications Operator

Location:

225 Williamson Street, Elizabeth, NJ 07202
Department: IT&S Telecommunications
0 Status:
Part-Time

Shift: Night
Pay Range: $17.13 per hour

We are seeking a skilled and reliable Telecommunications Switchboard Operator to join the team at Trinitas Regional Medical Center. As a switchboard operator, you will efficiently manage incoming and outgoing telephone calls, connect callers to the appropriate departments or individuals, and provide exceptional customer service to patients, visitors, and staff.

• Operate the hospital's telecommunications switchboard system, handling incoming and outgoing calls promptly and professionally.
• Greet callers in a friendly and courteous manner, providing a positive first impression of the hospital.
• Direct calls to the appropriate departments, clinics, or individuals, ensuring accurate and efficient call routing.
• Respond to inquiries from patients, visitors, and staff, providing information about hospital services, visiting hours, and general inquiries.
• Maintain an up-to-date directory of hospital staff, departments, and extensions, ensuring accurate and timely information.
• Assist in emergency situations by promptly connecting calls to the appropriate emergency response teams.
• Handle internal paging requests for hospital staff, physicians, and other personnel as required.
• Monitor and respond to alarms and emergency codes, following established protocols and procedures.
• Collaborate with other hospital departments to coordinate communication during critical situations or emergencies.
• Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information.
• Perform administrative tasks such as data entry, updating call logs, and generating reports as needed.

• Assist with general office duties and other assignments as directed by leadership.

• High School Diploma or equivalent qualification.
• Excellent verbal communication skills and a clear, professional telephone manner.
• Strong customer service orientation with the ability to remain calm and composed in high‑pressure situations.
• Proficient computer skills, including knowledge of telecommunications systems and basic office software.
• Ability to multitask and handle a high volume of calls while maintaining accuracy and attention to detail.
• Familiarity with medical terminology and hospital operations.

• Previous experience as a switchboard operator or in a customer service role.
• Experience in a healthcare setting.

• Shift work: flexible shifts including evenings, weekends, and holidays.
• Part‑time availability.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more

At RWJBarnabas Health, we are dedicated to providing patient‑centered, high‑quality academic medicine in a compassionate and equitable manner while delivering a best‑in‑class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.

RWJBarnabas Health is an Equal Opportunity Employer.