Customer Care Consultant

Please be aware there have been some accounts impersonating us. Our communication will always be from a  or  email address. Contact us at  if you need to verify anything.

Momentum Energy is looking to hire a Credit Support Consultant to join our team in our Melbourne or Hobart office.

Come and be a part of our customer care team in our central location in Elizabeth Street overlooking the waterfront.

Momentum is currently expanding its team of Champions because of lots of ongoing internal movements, which means we have lots of opportunities for you to grow and shape your career!

We are on the lookout for curious and passionate problem solvers who genuinely care about connecting with our customers and providing an exceptional, authentic, no-bull customer experience.

We are hiring full time roles with consideration for some part time roles as well.

We’re here to ‘make energy more human’. Of course, to do that, we need more great humans. Interested?

• Do you genuinely care about people and can easily put yourself into someone else’s shoes?
• Are you a curious and natural problem-solver?
• Is getting to the bottom of an issue and finding solutions second nature to you?
• Are you an authentic, no-bull kind of person who can build genuine rapport with customers over the phone?
• Are you patient, resilient and versatile?
• Do you have bucket loads of team enthusiasm and a ‘we got this!’ attitude?

If yes, we’d love to hear from you!

You don’t need any call centre experience, but if you have some, awesome! And if it’s within the energy industry, even better!

About the role:
As a member of Momentum Energy’s Customer Care team, you’ll respond to a range of enquiries and requests from residential and business customers over the phone or other channels. People have lots of different reasons for contacting their power company – questions, complaints, changing contact details, checking if there’s a better price. Don’t worry, you’ll get top-notch training, so you’ll be an energy whizz before you answer any calls.

What's in it for you?
Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us.

We are based in our central Hobart Hydro offices in Elizabeth Street. Once you successfully pass your six-month probation period, we are open to discussing the option of occasional hybrid working.

Also, in exciting news, as part of your induction, you could be eligible to receive aCertificate III in Business as a result of completing your internal training when you join. This is a great opportunity to earn while you learn.

What you can expect:

Momentum has a great work-life balance and offers benefits like wellness programs, staff reward programs, flexible working arrangements and special staff energy rates. In addition to all these benefits, we’re offering a very competitive full-time salary of $60k plus 12% super per annum.

Our interview process after you apply will be to complete a short video interview, followed by in-person Group Interviews in late January to selected candidates. Succesful candidates will be working on a rotating roster between 8am – 6pm Monday – Friday. You’ll need to be available for regular shifts during these hours, commencing on full-time paid training on Wednesday February 25th.

Hit the Apply button and send us your CV outlining your skills and experience.

Part of making energy more human is making our people feel that way too. Our office on Collins Street was built by us and for us, with a mix of different environments to support all sorts of working styles. But we know that support isn’tjust about what you do on the clock. So here’s how we look after all the other important stuff.

As a company we have one main goal, and it’s making energy simple for customers. We know this industry can be pretty tricky, so we’re working on ways to fix that. The more we can do…