Student Services Generalist

Position Title Student Services Generalist Campus Elizabeth Department Center for Economic & Workforce Development Full-time, Part-time, Adjunct Full Time Exempt or Non-Exempt Non-Exempt Regular,Temporary, or Grant Regular General Description

Responsible for recruiting, advising and guiding participants to sustain successful participation in the UCNJ/Center for Economic & Workforce Development and Continuing Education Allied Health Programs. The Generalist will be responsible but not limited to facilitate applications, recruiting, assessment, advising, registration, and placement through personal contact and follow through with the prospective student as she/he proceeds through the intake process.

Characteristics, Duties, and Responsibilities

* Recruits, guides and advises participants in UCNJ Union College of Union County, NJ Center for Economic & Workforce Development and Continuing Education educational, training, and supportive/work programs.

* Develops and implements client outreach initiatives, including but not limited to, presenting at client orientations and the Union County American Job Centers, attend partner events to promote programs, and through social media campaigns.

* Orients students into assigned program.

* Identifies client supportive service needs.

* Develops individual educational and career plans for students based on student interest, academic levels and career assessment.

* Develops and implements employment motivational workshops designed for employment, advising support and job placement and retention.

* Orients and advises all supportive work program referrals, if applicable.

* Advises participants in the proper work attitude and attempt to stimulate positive efforts towards employment.

* Schedules and administers assessment and certification testing and accurately maintains all testing records in accordance with division requirements.

* Participates in the pre-intake and post-intake processes.

* Monitors daily and weekly attendance and participation of students.

* Maintains records of students served and services provided. Implements periodic employment "Retention" workshops designed to reduce attrition for employed students.

* Prepares, scans and maintains necessary records and files on recruitment, assessment, enrollment, advising, certifications, and job placement.

* Develops and participates in job fairs, Career Days and other hiring events relevant to student needs.

* Develops a student IEEP (Individual Education and Employment Plan) with students.

* Initiates and conducts post-evaluations for student outcomes.

* Performs liaison duties with cooperative agencies and programs.

* Responds to all program related requests.

* Initiates and supports CEWD recruitment efforts for all programs.

* Reads, interprets, and communicates College and CEWD policies and procedures.

* Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication.

* Other duties as assigned which help CEWD realize contractual goals.

Education Requirements

Bachelor's degree required.

Experience

Experience working in Workforce Development programs

Competencies and Skills Required

* At all times exercise professionalism and confidentiality with staff and students.

* Outstanding customer service and communication skills.

* Proficiency in MS Office suite of applications and social media.

* Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.

* Must be a "quick study" in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.

* Analytical and problem-solving skills.

* Ability to take required initiative to solve problems.

* Ability to collaborate with others.

* Commitment to service and a diverse student population.

* Ability to multi-task in a busy environment and ability to meet deadlines.

* Ability to remain discreet with student and staff information.

* Flexibility of schedule. Ability and willingness to travel locally.

* Valid driver's license and reliable vehicle.

Physical Demands and Work Environment

* This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

* Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

* No or very limited exposure to physical risk.

* Some travel required.

Salary $51,000 Additional Information

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled

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Disclaimer: This job description outlines the general nature and key features performed…