Receptionist, Conceirge

Receptionist, Concierge

Req #:

Category:
Clerical / Administrative

Status:
Part-Time

Shift: Day

Facility:
Trinitas Regional Medical Center

Department:
Concierge

Pay Range: $17.13 per hour

Location:

225 Williamson Street, Elizabeth, NJ 07202

Provide assistance, guidance and direction to visitors and patients. Ascertain the nature of their business; assist and/or direct visitors and patients to various locations in the hospital when appropriate. Call for an escort when necessary. Receive telegrams, messages, flowers, common newspapers and other items; notify appropriate personnel for pick up and/or delivery. Verify that patient has not been discharged. Maintain logs of items received.

Maintain files on patient requests for telephone service and/or calls transferred to and from patient rooms; maintain directory and files on active and discharged patients, their location, patient status and other pertinent information according to the established procedure. Respond to inquiries regarding patient condition, perform other related duties as required. Maintain established department policies, procedures, objectives, quality assurance, safety and infection control.

Assist in care and maintenance of department equipment and supplies. Attend in-service and other required meetings. Attend educational programs as directed. Perform other duties as directed by supervisor.

Required:

• High School Diploma or equivalent
• Well‑developed interpersonal skills with the ability to understand and communicate with people of varying cultures and abilities
• Must be able to work with the public and maintain poise under difficult confrontational situations
• Filing skills; good typing and computer skills

Preferred:

• 1 year Reception or Customer Service‑related experience strongly preferred
• Bilingual a plus

• Shift: 7:00 am–3:00 pm
• Every other weekend and holidays
• Part Time/Day

• Serves as a resource person for the hospital by providing information in a timely and courteous way
• Greets visitors and provides accurate information regarding services, location, policies, and patients
• Answers the telephone within (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached always remembering to ask “How may I help you?”
• Maintains a professional but caring demeanor when communicating with visitors
• Issues passes to visitors and prepares requests for exceptions to the regular visiting hours policy
• Exhibits fairness in distribution of visitor passes tempered with empathy as appropriate
• Makes an effort to remember visitors’ names and any particular situations applying to patient visiting
• Provides Clergy and other pertinent persons assistance in locating patients
• Establishing a good working relationship with Security in order to maintain a pleasant and dignified environment in the lobby
• Develops a good rapport with nurses and physicians in order to assure lines of communication
• Keeps information files current and orderly at all times
• Is competent in information retrieval from the computer system and instructs other staff members and volunteers in use of the equipment
• On a daily basis, ensures that patients’ mail is sorted and delivered to their rooms or forwarded to their home address if the patient has been discharged
• Accepts and forwards written messages for patients on a timely basis.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

RWJBarnabas Health is an Equal Opportunity Employer