Oak Street Health Regional Director, Operations and Population Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

As a Regional Director, Operations, you will play a critical role in supporting our Oak Street Health patients, providers and business by leading operational performance and population health execution across multiple centers within a geographic division. This role owns the delivery of key clinical, operational, patient experience, quality, utilization, and financial outcomes by ensuring that regional priorities are translated into disciplined execution across centers and care teams.

This leader reports directly to the Regional Vice President and works in close partnership with the Senior Medical Director
, regional leaders, and central functional partners, including the central Population Health team. The role directly leads center operational leadership, including Practice Managers and other regional operational resources, and serves as a key cross-functional partner to clinical, service, outreach, and Treehouse teams.

Success in this role requires a leader who can drive results across a matrixed environment, build strong relationships quickly, and bring both strategic and operational rigor to a fast-paced, high-visibility setting. This individual will be accountable for improving the day-to-day performance of centers while also advancing Oak Street Health’s broader population health and value-based care priorities.

• Lead operational oversight and performance across multiple centers within a geography
• Ensure centers are operationally efficient and optimizing resources in service of patients
• Drive strong execution in patient experience, patient engagement, schedule management, patient responsiveness, and center-level operational performance
• Identify operational opportunities proactively and implement practical, sustainable solutions
• Support center-level leaders in problem-solving, execution discipline, and continuous improvement
• Share best practices and strengthen coordination across centers and markets

• Own execution and ongoing refinement of population health priorities across the division
• Drive divisional performance across key population health domains, including transitions in care, pharmacy and medication adherence, HEDIS / Stars, accurate risk adjustment, preferred partner relationships, and patient engagement strategy
• Ensure Oak Street Health’s clinical and business priorities are effectively implemented at the regional and center level
• Maintain accountability for key quality, utilization, and financial performance measures tied to population health outcomes
• Translate data and organizational priorities into focused regional action plans that improve…