Voice Engineer

Responsibilities

• Must have experience with call flows, hunt groups and phone number ports in and out of carriers
• May lead small teams of technical contributors, providing direction, guidance and coaching for the resolution of complex problems or advancement of technical initiatives
• Creates and maintains technical documents and plans for solutions and standard operating procedures such that services are delivered in an efficient and effective manner
• Works closely with Network Services team to ensure proper integration with networking infrastructure
• Demonstrate knowledge and make recommendations on security standards and practices
• Provides subject leadership for the design, engineering, implementation and management of enterprise voice solutions with high reliability and availability
• Strong customer service skills and the ability to work closely with customers, peers and management
• Expert knowledge of voice protocols and codecs – SIP, MGCP, SCCP, g711, g729, etc
• Expert knowledge of QoS for VoIP
• Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments
• Isolates and corrects problems with speed and accuracy while escalating when additional resources are needed or management escalation is required
• Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services

• 3-5 years minimum of experience with Mitel platform, network implementations, diagramming, code updating and firmware patching, project planning, and management of third party vendors
• Experience with monitoring tools and setup
• Voice technology experience within house PBX and hosted PBX systems
• Experience managing voice and data circuit installs
• Ability to work independently and as part of the team
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Able to plan and prioritize and work with the business side