Field Reimbursement Specialist Senior Manager - Northeast

Sales & Marketing Operations

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award‑winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Field Reimbursement Manager, Senior Manager
- Northeast US

The Tezspire Field Reimbursement Regional Senior Manager is responsible for leading a regional team of Field Reimbursement Managers and executing reimbursement strategy to support optimal access to Tezspire within the Respiratory therapeutic area. This leader builds and coaches a high‑performing team, translates national and regional priorities into strong field execution, and creates a culture of accountability, collaboration, inclusion, and positive momentum.

The Sr. Manager is accountable for team performance against established field KPIs and service expectations, including personal and team field‑time measures, while ensuring consistent delivery of an excellent, compliant access experience for customers and patients. The role uses payer, account, market, competitive, and performance insights to guide regional strategy, develop FRM capability, and proactively address access barriers across both Specialty Pharmacy and Buy & Bill channels.

Key Responsibilities:

• Lead, coach, develop, and retain a high‑performing team of Field Reimbursement Managers through clear expectations, regular coaching, field observations, meaningful feedback, performance management, and intentional development planning.
• Build and sustain a strong team culture grounded in accountability, collaboration, inclusion, trust, and positive momentum; recognize strong performance, address challenges constructively, and reinforce Amgen Values and expected leadership behaviors.
• Establish clear performance expectations and hold the team accountable for achieving defined field KPIs, service‑level expectations, customer engagement measures, and business objectives. Use performance data to identify trends, address gaps, and strengthen execution.
• Meet established Sr. Manager field‑time and coaching expectations and ensure appropriate field presence across the region to observe customer engagement, coach FRMs in real time, assess market dynamics, and remain connected to the customer access experience.
• Ensure the team consistently delivers excellence in the access experience through strong reimbursement expertise, responsive customer engagement, effective issue resolution, appropriate follow‑through, and compliant execution.
• Develop and execute regional strategies that translate national access priorities into actionable territory and account plans, using payer, account, market, competitive, channel, and performance insights to proactively identify access barriers and opportunities.
• Coach FRMs to apply account management principles, analytical reasoning, and fact‑based decision making to prioritize accounts and resources, develop account‑specific access strategies, and adapt execution based…