Fulfilment Operations Team Leader Retail

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

At IKEA, a warehouse job is so much more than moving products from A to

B. It’s your chance to make a positive impact, grow your skills, and help create a better everyday life for the many.

In this role, you’ll help lead daily fulfilment operations by assigning tasks, guiding co‑workers, and ensuring high‑quality, cost‑efficient performance with the customer at the center. You’ll champion a safe, sustainable, and healthy work environment—every day.

Bring your uniqueness. Grow with us. Start a better life for yourself.

As a Fulfilment Operations Team Leader, you will secure high goods availability, operational readiness, and an efficient, safe in‑store logistics process that supports a seamless customer experience. You will lead, develop and empower a diverse team of Fulfilment Operations Co‑workers to deliver the highest quality at the lowest possible cost in a sustainable, safe and healthy environment.

• Lead, coach, recruit, retain, and develop Fulfilment Operations Co‑workers to build a confident, high‑performing, and future‑ready team.
• Ensure all co‑workers understand, are trained in, and are empowered to execute fulfilment and goods flow routines that secure strong product availability and accurate stock management.
• Create an inclusive, motivating culture that supports learning, development, and succession planning.
• Secure daily fulfilment operations by supporting goal setting, shift planning, workload balancing, equipment coordination, and resource prioritization.
• Ensure a balanced inbound and outbound volume flow by optimizing space, equipment, and staffing to maximize efficiency.
• Maintain high standards for product handling, merchandising, stock accuracy, and damage prevention.
• Contribute to and follow up on the retail store logistics action plan to ensure alignment with unit goals and business priorities.
• Ensure a clean, organized, and safe working environment while promoting safe goods‑handling practices and a strong safety mindset.
• Ensure co‑workers follow IKEA’s Code of Conduct, internal regulations, and all local health, safety, security, and environmental laws.
• Support the Customer Fulfilment Sustainability agenda by enabling efficient and environmentally responsible operations that support long‑term profitability.

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co‑workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wondered who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us.

We’re passionate about working together to improve the customer experience at IKEA!

JOB TYPE:
Full-Time, Hourly

BENEFITS ELIGIBLE:
Yes

HOURS:

Retail environment, must have an open availability Monday-Sunday. Position works an 8 hour shift between 2am and 11pm.

The hourly pay range for this role is $27.51 - $38.86

At IKEA, taking care of our co‑workers and their dependents is a top priority. That’s why we offer our eligible, regular co‑workers (part‑time and full‑time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and…