Branch Manager

Elk Avenue
601 Elk Ave.
Elizabethton, TN 37643, USA

Elk Avenue
601 Elk Ave.
Elizabethton, TN 37643, USA

As a Branch Manager I, you are accountable for the day-to-day management of all aspects of the branch to ensure delivery of an outstanding customer experience. The Branch Manager I is responsible for developing staff to maintain and carry through the day-to-day transactional duties of the branch. While focusing on meeting branch goals, the Branch Manager I is responsible for developing new customer relationships and expanding existing customer relationships through structured outbound contact.

Outbound contact consists of some external customer appointments while mostly interacting with customers via phone or face-to-face in the branch. This role also includes identifying opportunities for the overall branch to refer to other bank departments, including Commercial, Investments, Treasury Management, and Mortgage. As a representative of the Bank, you are required to present a positive and professional image at all times.

This role is highly visible in the Bank and the community and requires a high level of community involvement.

JOB REQUIREMENTS

• High school diploma or equivalent required
• Five years of customer service, cash handling, banking, or retail experience preferred

COMPETENCIES

• Ability to lead a group of people toward the common goal of servicing the customer
• Ability to lead by example
• Possess a desire to lead and develop people
• Ability to efficiently perform all branch duties to ensure staff support and that customers are receiving proper service
• Ability to listen and identify the needs and wants of a customer
• Knowledge of Business Banking support functions, to include referrals for business loan applications and treasury management, depository needs, ability to cross sell business products and services, and resolving issues with customer needs
• Knowledge of various functions of the bank and where to find answers or information
• Ability to multi-task and change focus quickly without stress or being overwhelmed
• Ability to be self-motivated and self-sufficient with minimal management oversight or supervision
• Possess professional communication skills when dealing with customers and other employees of the bank
• Be professional in dress and attitude
• Ability to read and comprehend documents such as policies and procedures
• Possess proficient computer skills and be familiar with most Microsoft Office applications
• Possess initiative and be self-driven, results-oriented
• Be a team player and assist staff with any and all duties as necessary

DUTIES AND RESPONSIBILITIES

• Manage all day-to-day operations of assigned branch, including the following tasks:
• Management of all staff assigned to branch
• Management of branch operations (including transactional, new accounts, consumer lending and business banking support)
• Adherence to all branch operations policies and procedures including opening/closing procedures, cash items, night/day drop and CTR
• Effectively manage staffing, assuring the branch is properly staffed at all times, employees take required lunches, and receive minimal overtime
• Open and/or close branch each day, unless otherwise scheduled
• Timely communicate and implement any changes in branch operations with all employees of the branch
• Overall management an assigned portfolio
• Oversee the training of new or existing Universal Tellers assigned to the branch, assuring the completion of any training plans or modules
• Evaluate and measure performance of each Universal Teller annually and/or more frequently as defined by management
• Regularly update Retail Regional Manager on any employee issues, customer issues, and/or operational changes
• Successful completion of all training programs required for the Branch Manager I position including Universal Teller, Consumer Lending, Business Banking support, customer service standards, procedures, and systems training
• Possess superior knowledge of bank products and services, delivering professional presentation, explanation and selling of products and services, matched to customer needs
• Effectively and efficiently assist all customers with any banking need, including transactions, account opening, consumer loans, business banking
• Identify opportunities to refer customers to other areas of the bank, including Commercial, Mortgage, and Investment divisions as appropriate
• Continuously identify/execute any cross-selling opportunities for the customer
• Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the bank
• Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required
• Enhance customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needs
• Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain…