Team Member, Entertainment & Gaming
Listed on 2026-01-12
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Entertainment & Gaming
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Overview
At Malibu Jacks, we create an exciting career for passionate individuals to share in bringing entertainment and fun to our guests of all ages! Our vision is to create a safe, fun, and inclusive space for families of all ages to have the best in modern entertainment. Be a part of the awesome attractions at Malibu Jack’s Indoor Theme Park. Help guests fill their need for speed on our fully electric Go-Karts.
Get their adrenaline pumping with the sights, sounds, and speed of the Wave Rider. Cheer on guests as players try to get the high score at our basketball shootout. Prepare the troops to battle it out in our Laser Tag arena. Becoming part of our Attractions team at Malibu Jack’s will allow you the opportunity to provide lifelong memories for generations of guests and their families.
Attraction operators are trained on multiple attractions and may be assigned different attractions during their shift. Key responsibilities for this job are all about running the attraction safely, focusing on explaining the rules and enforcing safety standards to bring the best customer service and fun to all guests.
What You’ll Do- Train on multiple attractions and their safety procedures
- Assist guests with payment, entering attraction, and explaining rules, guidelines, and any safety concerns.
- Provide customer service to guests who may have questions or concerns
- Know all emergency procedures for attractions you’re trained on and be ready to follow through in case of an actual emergency
- Ability to focus and speak clearly
- Ability to communicate and listen effectively
- Strong and consistent customer service
- Strong teamwork ethic and attitude
- Must be at least 16 years of age
- Must be available to work weekends and holidays
- Able to stand for long periods of time
- Able to lift 39lbs unaided
Malibu Jacks offers great work-life balance. There are opportunities for advancement, competitive benefits, and paid professional training to take your technical skills to the next level.
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