Banking Center Manager - CSR Job Elizabethtown area,Kentucky USA,Finance & Banking

Location 1808 N. Dixie Avenue,Elizabethtown, KY, 42701,United States
Employee Type FT Non-Exempt

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure staffing levels are adequate and personnel are utilized to the maximum potential.
Ensure that all banking center employees are well informed of Bank’s objectives, policies, and procedures.
Assist with the uniformity of operational procedures, to recommend additional training and/or assist in a cross-training program to increase banking center efficiency.
Timely administration of annual and periodic performance evaluations for all staff members, including assisting the Head Teller completion of Teller performance evaluations.
Coach staff members to their best performance, including addressing nonperforming employees and praising performing employees.
Answer customer inquiries pertaining to authorized accounts, and bank policies and procedures.
Ensure that the banking center office’s physical facilities are well maintained and remain in operating condition consistent with Bank policy.
May assist with overdraft procedures at banking center.
Authorize cashing non‑routine checks or split-deposit transactions within the guidelines established under the Bank’s check cashing policy.
Provide assistance and answer inquiries from customers, general public, and businesses, relating to Bank operations within established guidelines. Handle customer’s problems and complaints, and communicate resolutions with customers.
Ensure banking center in reaching performance goals developed by Senior Management.
Consult with Executive Banking Center Officer when unusual or problem areas are identified that require further direction and/or assistance.
May assist with banking center teller duties when needed.
Approve time‑off requests and timesheets for Head Teller and the Tellers in the Head Tellers absence.
In order to keep the vault audit a true surprise, the date of the audit is to be determined by the Banking Center Manager. For the Head Tellers that are also the Banking Center Manager, the CSR will then determine audit dates.
Comply with and assist others in complying with all relevant laws, regulations and policies.
Ensure compliance with Bank Secrecy Act (BSA) regulations as it pertains to the functions of this position, and ensure banking center staff are also complying with BSA regulations, and bank policies and procedures.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Review the transaction activity, cash maintained, loss reports, daily balancing, and proof operations of the banking center to ensure efficient operations.
Responsible for maintaining individual P.E.P. monthly and encouraging staff members to work toward achieving P.E.P. goals throughout the year
Assist the bank in efforts to obtain and retain customers
Conduct duties and responsibilities in a manner that supports the bank’s profitability goals, by minimizing losses and guarding the bank against fraud, by improving job processes and achieving operational excellence
Adequate cross training of all job duties have been considered.
Other duties as assigned by Management

Requirements KNOWLEDGE,

SKILLS AND ABILITIES

Knowledge of banking laws and regulations as they pertain to this position
Knowledge of core processing system
Working knowledge of Microsoft Office products and effective computer skills
Ability to deal continuously with confidential information and to work under deadlines
Strong organizational skills and accuracy
Self-starter and have the ability to research and stay current on banking laws
Ability to read and interpret documents such as policy and procedure manuals
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate,…