Part-Time Facility Administrator

The Part-Time Facility Administrator assures that the day-to-day operations of the on-site facilities are run smoothly by assisting the General Manager as they oversee the facilities and common areas. This position supports the General Manager, and is responsible for meeting assigned goals and objectives as well as ensuring effective and efficient day-to-day operations of the community; to uphold the aesthetics of the community as directed by the Board;

and ensure that the highest level of service is being provided to residents, and their families, friends and guests.

$20-21/hr

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Greeting Residents and Guests: responsible for welcoming residents and guests with a smile and verbal greeting consisting of more that a simple "hi".
• Facility Opening and Closing Procedures
• Telephone – First in line for all incoming calls.
• Telephone system message maintenance, routine system maintenance, system programming (as in greeting changes, etc.)
• Updating of Age Verification process
• Coordinate facility rental requests
• Maintain and Update the Website with current Documents and Resident information
• Connect – Workorder System Monitoring and Input
• Connect – Customer Service Update Calls
• Register new homeowners and issue Access Cards and Transponders
• Assist in ensuring that the facility amenities are properly maintained and repaired as needed.
• Assist in the implementation of the Association's rules and regulations as they relate to the community facility
• Receives and processes mail as directed
• Committee Meeting Support – Room Setup, Room Break Down, Food and Beverage Coordination
• Respond to homeowner inquiries regarding usage and general facility issues in a professional manner
• Assist the Architectural Review Committee with application intake and management.
• Ensure all customer service calls and related work orders are handled in accordance with established procedures.
• Represent professionalism and First Service Residential's standards of operations to clients and fellow staff at all times.
• Other items that may be required as part of job description based upon Board of Directors' requests/First Service Residential supervisor, or as deemed appropriate.

• Interfaces with homeowners, customers and co-workers.
• Productivity: great attendance, good work quality, positive contributor, works well in a team environment, strong people skills, and works well with others.
• Innovation: assists in resolving situations and concerns.
• Honesty: truthful, trustworthy, doing what is right and what needs to be done, is fair and objective, possesses integrity, and treats others with maturity.
• Loyalty: committed to the goals of the organization, the nature of the business, respects the organization’s efforts, defends the company name, and gives the best effort and sincerity.
• Initiative: ability to think, work and make independent decisions based on sound judgment.
• Demonstrates high level of proficiency in PC technology, Club Management System and all MS Office applications.
• Excellent written and verbal skills.
• Excellent time management, organizational and follow-up skills.
• Ability to manage competing priorities and assignments.
• Must be comfortable working in a fast paced environment where continuous improvement is expected.
• Flexible and adaptable to rapid change.
• Strong customer service skills are required as this position has face-to-face interactions with Members, Residents, Developers, Potential Home Buyers and the general public
• Ability to independently answer and place telephone calls. Must be able to hear in order to receive telephone calls and voice mail messages
• Must be flexible, calm and able to handle difficult clients and/or personalities with strength and professionalism
• Must be able to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues…