Client Support Specialist

This range is provided by Bay One Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Position: Desktop Support

Duration: Long Term Contract

Pay Range: $20.00/yr - $21.00/yr

Direct message the job poster from Bay One Solutions

Top Things:

• Tier 1 remote technical support experience
• IT Certifications

Description:

• Provides client desktop support with basic level technical understanding and capability (Tier
  1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment
• In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems;
  Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems;
  Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)
• After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients
• Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time
• Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders
• Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion
• Assesses and ensures process and work conforms to existing policies, standards and guidelines
• Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events
• Monitor network devices, interfaces and applications through intelligent devices and automated programs across the enterprise for alarms/alerts received from incidents, unauthorized or failed changes
• Manage alarms and alerts received from existing monitoring programs using previously defined business rules
• Completing documentation of service requests within established time frames

Minimum Qualifications:

• High School Diploma or equivalent
• 1 year of IT service/help desk operations experience
• Complete service requests and troubleshoot computer and device problems via the telephone & web channels
• Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
• Ability to learn quickly and transfer essential knowledge to team members
• Capable analytical skills
• Demonstrates work quality and efficiency
• Open and adaptable to change
• Passion for safety

Referrals increase your chances of interviewing at Bay One Solutions by 2x

• Entry level

• Contract

• Information Technology, Training, and Customer Service

• Utilities and IT System Training and Support