Business Systems & Technology Manager

$100000 - $110000 per year | Camarillo, CA | Remote | Permanent

We are looking for a Business Systems & Technology Manager to own how technology supports and improves business operations across the organization, with particular emphasis on Salesforce and Net Suite.

This role sits at the intersection of business operations, enterprise applications, and technology. You will partner closely with teams across Finance, Sales, Revenue Operations, Billing, Customer Support, and Operations to understand business needs, evaluate system requests, and determine the right technology solution.

A major focus of the role will be overseeing Salesforce and Net Suite through the specialists who administer those platforms. You do not need to be the day-to-day Salesforce or Net Suite administrator, but you should have strong experience working with CRM and ERP environments and understand how changes to these systems impact business processes, integrations, data, and downstream teams.

We are looking for someone who asks why a change is needed before deciding how to build it. You should be comfortable evaluating requests based on business impact, cost, complexity, and ROI — including recommending against or deferring changes that do not justify the investment.

• Oversee Salesforce and Net Suite and partner with the administrators responsible for each platform
• Serve as a primary point of connection between business stakeholders and technical/system resources
• Own the intake, evaluation, prioritization, and delivery process for business systems requests
• Gather requirements and identify the underlying business problem before recommending a technology solution
• Evaluate whether needs should be addressed through Salesforce, Net Suite, integrations, configuration changes, automation, or another application
• Distinguish between straightforward configuration requests and changes that have broader architectural, integration, or downstream implications
• Evaluate proposed changes based on business impact, ROI, cost, risk, complexity, and operational value
• Build clear recommendations and communicate trade-offs to business and technical leadership
• Manage system roadmaps, backlogs, priorities, dependencies, and competing requests
• Help maintain reliable data flow and integrations between Salesforce, Net Suite, and other business applications
• Lead or support system implementations, migrations, enhancements, and process changes from requirements through production
• Drive continuous improvement of business processes through technology

• Partner closely with Finance, Sales, Revenue Operations, Billing, Operations, and Customer Support
• Translate business objectives into system requirements, workflows, and actionable technology initiatives
• Facilitate prioritization and trade-off discussions between stakeholders
• Manage change readiness, communication, documentation, and adoption surrounding system changes
• Monitor system and process issues to identify trends, root causes, and opportunities for improvement

• Manage technology vendors, contracts, renewals, licensing, and software utilization
• Evaluate new technology and determine whether existing platforms can solve the business need before introducing additional tools
• Support AI governance and identify opportunities to improve business operations through AI and automation
• Support SOC 2 and ISO 27001/27701 compliance initiatives
• Maintain clear documentation around system decisions, risks, issues, processes, and controls