Information Technology Analyst I​/II

The City of Elk Grove is now accepting applications for the position of

INFORMATION TECHNOLOGY ANALYST I/II

Information Technology Analyst I: $79,503- $106,556 annually

Information Technology Analyst II: $87,844- $117,734 annually

The ideal candidate will demonstrate strong customer service, analytical thinking, and user administration skills while being team-oriented, flexible, and able to manage multiple priorities in a fast-paced environment. The IT Analyst will provide exceptional technical support to City staff by demonstrating professionalism, patience, clear communication, and a commitment to delivering responsive and effective service while working independently. Strong analytical and troubleshooting skills are essential for diagnosing and resolving hardware, software, imaging, Office 365, and enterprise system issues.

The successful candidate will effectively utilize a help desk system to document service requests, track issues, identify root causes, and provide timely resolutions.

Experience with user administration, including creating and maintaining user accounts, managing access and permissions, and ensuring users have the appropriate system resources, and the ability to troubleshoot applications is important for supporting secure and productive operations. The ideal candidate will combine technical knowledge with a service-focused approach, attention to detail, adaptability, and the ability to collaborate effectively with end users and members of the Information Services team.

Filing, by 11:59 PM

Oral Board Interviews:
December 8, 2026 (virtual)

Selection Interviews:
December 11, 2026 (in person)

The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Why work for the City of Elk Grove? Elk Grove Jobs

Under general supervision (Information Technology Analyst I) or direction (Information Technology Analyst II), performs a diverse range of analytical duties in the design, evaluation, development, testing, implementation, troubleshooting, and maintenance for a variety of information technology systems and programs; troubleshoots, analyzes, and resolves issues with operating systems, database systems, and network systems including servers, routers, switches, and hubs; oversees and maintains assigned applications;

provides technical support and training to end users; and performs related duties as assigned.

Receives general supervision (Information Technology Analyst I) or direction (Information Technology Analyst II) from assigned management or supervisor personnel. Exercises no direct supervision over staff.

Information Technology Analyst I:
This is the entry level classification in the Information Technology Analyst series. Initially under close supervision, incumbents learn and perform routine information technology systems, network and infrastructure, hardware and software, and telecommunication systems and equipment support and maintenance. As experience is gained, assignments become more varied, complex, and difficult. Close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently.

Positions at this level usually perform most of the duties required of positions at the II-level, but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in…