Helpdesk - Level l
Listed on 2026-10-18
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
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Full Time Professional Service Bureau Inc., Elk River, MN, US
7 days ago Requisition
Salary Range: $15.38 To $26.44 Hourly
Job Title:IS Helpdesk
- Level 1
Location:Elk River, MN Location
Department:IS
FLSA Status:Non-Exempt
Summary
The IT Help Desk provides frontline technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and technology-related issues. This role serves as the primary point of contact for IT service requests, responding to incidents through phone, email, web-based systems, and in-person support. The technician is responsible for documenting and tracking support activities, escalating complex issues when appropriate, and ensuring timely resolution of user concerns to minimize business addition, the IT Help Desk installs, configures, maintains, and supports end-user devices and peripheral equipment;
assists with hardware deployments, user administration, imaging, and inventory management; and participates in testing and evaluating hardware and software solutions. The position also contributes to system documentation, user training, reporting, and continuous improvement efforts while collaborating with technical staff and developers to support organizational technology needs. Successful candidates demonstrate strong customer service, problem-solving, and communication skills and participate in ongoing professional development and required training programs.
Job Title:IS Helpdesk
- Level 1
Location:
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