BILINGUAL Customer Service Representative

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement

Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer’s residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

• Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Answers the phone by the second ring in a pleasant and professional manner.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional manner.

Additional duties, as time permits include:

• Take customer order forms for the customers.
• Verify customer order forms
• Commit to achieving customer and revenue growth
• Assist the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.

• High school diploma, GED, or equivalent work experience.
• Must have a valid driver’s license and a good driving record.
• Must complete the training program and have one year of experience in a job requiring customer contact.

• A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
• Ability to understand oral and written instructions.
• Ability to read, write and perform arithmetic functions quickly and accurately.
• Ability to reason and make independent decisions.
• Ability to manage situations with customers and associates.

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.