Part Time Usher

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City of Elkhart, Indiana provided pay range

This range is provided by City of Elkhart, Indiana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$13.00/hr – $13.00/hr

City of Elkhart

– Job Description

DEPARTMENT
Lerner Theatre

POSITION
Usher

DIVISION
Lerner Theatre

STATUS
Part-Time

CATEGORY
Hourly, $13

FLSA
Non‑exempt

REPORTS TO
Director of Operations

DATE
2025

Job Summary

Customer service position addressing the needs of the patrons of the Lerner Theatre during performances and events. Incumbent works on a casual or as‑needed basis performing various tasks in providing patrons with an enjoyable experience.

Principal Duties and Responsibilities

• Provide for patron needs such as seating, information, assisting patrons with challenges, direction to facilities, hand out programs, etc.
• Direct patrons with Box Office issues to the proper area for assistance
• Greet patrons and assist with tickets and finding seats
• Respond to emergency situations by assisting, calling for critical assistance, directing occupants in an emergency evacuation, etc.
• Clean up after performances/events
• Set up for next performance/event

Other Duties and Responsibilities

• Other customer service duties and tasks as needs arise

Education and Experience

• Graduate of accredited high school/GED preferred
• Customer service experience desirable

Knowledge, Skills, and Abilities

• Flexibility to perform various customer service duties
• Flexibility of available hours days, evenings, weekends
• Ability to read and understand seating charts and facility maps
• Ability to logically reason and assess customer needs
• Ability to work under stress and fast paced environment
• Ability to handle concerns of public courteously and efficiently

Physical, Mental, and Visual Skills

• Ability to stand for long periods of time
• Ability to stay calm under pressure
• Vision clarity with or without corrective lenses to see adequately in limited lighting

Working Conditions

• Works shows/events, arriving as assigned before each show and remaining after each show/event until clean-up/set‑up is completed
• Work is in a theatre environment with uneven walking surfaces, stairways, and limited lighting
• Work consists of constant customer contact
• Work is on a casual/as‑needed basis daytime, evenings, and/or weekends with no guarantee of hours

Post Offer Testing Requirements

• The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
• Background checks producing acceptable BMV and criminal history reports required.

Policy Statement

• The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities, and essential job functions.
• This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
• This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employee holding this position will be required to perform any other job‑related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Seniority Level

• Entry level

Employment Type

• Part‑time

Job Function

• Other
• Government Administration

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