BMV Customer Service Representative

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Embrace product innovation

Role Overview
:

Customer Service Representatives serve as the frontline contact for the Bureau of Motor Vehicles. In this role, you’ll provide timely and accurate customer service. Using good communication skills, computer skills, and on-the-job training, you will assist millions of Hoosiers with their broad scope of BMV needs.

Salary Statement
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The salary for this position typically starts at $29,588.00.

The essential functions of this role include:

• Conducting customer transactions using your knowledge
• Answering customer questions and providing guidance
• Assisting with daily opening and closing of the branch
• Checking transactions for accuracy, timeliness, and proper accounting
• Working with leadership to resolve escalated customer concerns and system issues
• Filing applications as completed throughout the day

This job description is not exhaustive and other duties may be assigned as needed.

Applicants must meet the following requirements:

• High school diploma or equivalent
• Strong critical thinking and troubleshooting skills
• Ability to process cash and card transactions
• Willingness to travel up to 20% for branch, training, or community activities
• Ability to perform essential functions with or without reasonable accommodation

This role may involve supervisory duties depending on agency needs.

Benefits of Employment with the State of Indiana:

The state offers a comprehensive benefits package, including:

• Multiple medical, vision, and dental plans
• Wellness Rewards Program
• Health savings account with state contributions
• Flexible work schedules and potential for hybrid remote work
• Deferred compensation 457(b) plan with employer match
• Two fully-funded pension plans
• Generous leave policies, including paid parental and community service leave
• Paid vacation, personal, and sick leave
• Paid holidays
• Education Reimbursement Program
• Group life insurance
• Employee assistance program
• Public Service Loan Forgiveness Program eligibility
• Free parking and Linked In Learning access

The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For assistance, contact