Customer Service Rep

Overview

Customer Service Representative

We are seeking a Customer Service Representative to support a dedicated group of customers and serve as a primary point of contact for order management, parts inquiries, and ongoing customer communication. This role is highly communication-driven and well suited for someone who enjoys problem-solving, learning new systems, and working cross-functionally in a fast-paced, in-office environment.

This position supports customers across the aftermarket and parts side of the business and works closely with internal teams to ensure accurate, timely service.

• Serve as the primary point of contact for an assigned group of customers

• Communicate regularly with customers regarding order status, changes, and part availability

• Enter, update, and manage orders within the ERP system

• Handle frequent parts and order-related calls throughout the day

• Review bills of materials (BOMs) to identify required parts and components

• Support aftermarket pricing by entering part numbers and reviewing calculated costs

• Maintain and update pricing information and part lists using Excel

• Collaborate with internal departments to gather technical or product information as needed

• Assist customers with replacement and new part requests

• Occasionally visit local customers and attend trade shows once fully trained

• Strong verbal and written communication skills

• Customer service experience in a parts-driven, order-based, or technical environment

• Ability to learn new systems, products, and processes quickly

• Comfortable working with Excel and maintaining pricing or data lists

• Detail-oriented with strong organizational skills

• Able to manage multiple customer inquiries throughout the day

• Willingness to work fully in-office

• Background in parts, manufacturing, or aftermarket support

• Experience with ERP systems (SAP experience is a plus; training will be provided)

• Familiarity with BOMs, part numbers, or technical product structures

• Experience supporting customers in an industrial or technical setting

• Location:
  
  In-office, full-time

• Schedule:

  • Monday–Thursday: 8:00 AM – 5:00 PM

  • Friday: 8:00 AM – 2:30 PM

• Limited travel may be required once fully trained, including:

  • Occasional local customer visits

  • Select regional or national trade shows (1–2 trips per year)

• Initial interview conducted virtually

• Final interview conducted in person