Parts Customer Service Specialist

Overview

Location: Elkhart, IN (On-site)

Employment Type: Full-time

Spheros is a global technology company and market leader in the development and manufacture of thermal management solutions for city buses, coaches, and refrigerated transport. With a strong focus on innovation, sustainability, and passenger comfort, Spheros supports the mobility solutions of today and tomorrow across international markets.

We are seeking a Parts Customer Service / Order Processing Specialist to join our Elkhart, Indiana site. This is a full-time, on-site role responsible for managing parts-related customer inquiries, processing orders accurately, and ensuring timely fulfillment, billing, and delivery. This position serves as a key liaison between customers and internal teams to ensure a positive customer experience, order accuracy, and adherence to company standards.

• Order Processing & Fulfillment:
  Review, process, and enter incoming parts orders accurately and on time using appropriate systems; verify parts availability based on inventory and lead times; send order confirmations to customers within 24 hours of order placement; monitor open orders and proactively address delivery risks or delays; escalate challenges that may impact customer delivery commitments.
• Billing & Financial Support:
  Bill orders using purchase orders, credit cards, and approved payment methods; support collections efforts related to overdue or past-due invoices as needed; maintain pricing accuracy and communicate pricing updates to customers to support profitability.
• Customer Service & Communication:
  Respond to customer inquiries, concerns, and requests with a same-day response standard; resolve customer complaints professionally and efficiently; participate in phone rotation and call tree responsibilities; maintain strong, positive working relationships with customers and internal teams.
• Cross-Functional Collaboration:
  
  Support Sales with quotes, part numbers, and order-related inquiries; partner with Procurement to maintain accurate lead times and stocking requirements; work with Quality and Returns teams to resolve damaged or incorrect shipments; support quality response activities and continuous improvement initiatives.
• Data Accuracy, Compliance & Safety:
  Maintain accurate and timely data entry across all required systems; follow established standards, work instructions, and security protocols; ensure compliance with company conduct rules, safety procedures, and PPE requirements; maintain a clean, safe, and organized work environment.
• Training & Support:
  Assist with cross-training and coverage within the customer service team; support additional projects or tasks as assigned.

• High school diploma or equivalent required; additional training or certifications are a plus
• Experience in parts, automotive, manufacturing, or a related field is preferred

• Monetary: Performance-related salary package
• Career Development: Opportunities for professional and personal growth in a global organization
• Flexibility: Working models that support work-life balance
• Setting: Flat hierarchies and modern working methods in an innovative environment
• Future: Be part of shaping the future of mobility and passenger comfort

Great technologies are born from passion!

Ready to tackle the challenges of the vehicle of the future? Join Spheros and help revolutionize comfort and well-being for passengers worldwide.