Customer Service Rep - On-Site

Customer Service Representative

Overview

We are seeking a Customer Service Representative to support a dedicated group of customers and serve as a primary point of contact for order management, parts inquiries, and ongoing customer communication. This role is highly communication-driven and well suited for someone who enjoys problem-solving, learning new systems, and working cross-functionally in a fast-paced, in-office environment.

This position supports customers across the aftermarket and parts side of the business and works closely with internal teams to ensure accurate, timely service.

Key Responsibilities

• Serve as the primary point of contact for an assigned group of customers
• Communicate regularly with customers regarding order status, changes, and part availability
• Enter, update, and manage orders within the ERP system
• Handle frequent parts and order-related calls throughout the day
• Review bills of materials (BOMs) to identify required parts and components
• Support aftermarket pricing by entering part numbers and reviewing calculated costs
• Maintain and update pricing information and part lists using Excel
• Collaborate with internal departments to gather technical or product information as needed
• Assist customers with replacement and new part requests
• Occasionally visit local customers and attend trade shows once fully trained

Required

Skills & Qualifications

• Strong verbal and written communication skills
• Customer service experience in a parts-driven, order-based, or technical environment
• Ability to learn new systems, products, and processes quickly
• Comfortable working with Excel and maintaining pricing or data lists
• Detail-oriented with strong organizational skills
• Able to manage multiple customer inquiries throughout the day
• Willingness to work fully in-office

Preferred (but Not Required)

• Background in parts, manufacturing, or aftermarket support
• Experience with ERP systems (SAP experience is a plus; training will be provided)
• Familiarity with BOMs, part numbers, or technical product structures
• Experience supporting customers in an industrial or technical setting

Work Environment & Schedule

• Location:
  
  In-office, full-time
• Schedule:
  • Monday-Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 2:30 PM
• Limited travel may be required once fully trained, including:
  • Occasional local customer visits
  • Select regional or national trade shows (1-2 trips per year)

Interview Process

• Initial interview conducted virtually
• Final interview conducted in person