Customer Service, Billing Collections

Scrubs on Wheels is a growing company that provides scrubs and medical wear to medical professionals across the United States. Our corporate office is in Elkhart, Indiana. We have an expanding fleet of mobile retail stores across the US and brick-and-mortar retail stores in Northern Indiana.

The Customer Service & Collections Specialist is responsible for delivering exceptional customer service while managing customer accounts, processing payments, and collecting outstanding balances. This role serves as a primary point of contact for customers, resolving billing inquiries, maintaining positive customer relationships, and ensuring timely collection of receivables. The ideal candidate is customer-focused, organized, and skilled at balancing service with effective collections.

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Resolve customer concerns and escalated issues when appropriate.
• Monitor customer accounts and aging reports to identify past-due balances.
• Contact customers regarding overdue invoices through phone calls, emails, and written correspondence.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Assists with posting customer payments, processing credit card transactions, and reconcile customer accounts when needed.
• Investigate and resolve invoice discrepancies, short payments, deductions, and disputed charges.
• Maintain detailed documentation of collection efforts and customer communications.
• Prepare accounts receivable reports and aging summaries for management.
• Recommend accounts for collection or write-off in accordance with company policies.
• Reconcile invoices and send billing daily/monthly
• Perform all other duties assigned by the supervisor

• High school diploma or equivalent required;
  Associates degree in Business, Accounting, or a related field preferred.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and conflict-resolution skills.
• Ability to maintain confidentiality and professionalism.

• Ability to sit for extended periods while working at a computer.