Fitness Information Desk Staff

Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Greeting members & guests, receiving membership cards, monitoring clients’ access and logging information into computer system.
• Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
• Following emergency procedures as outlined in operations manual.
• Scheduling and processing massage appointments and other special events, utilizing club computer system.
• Applying and enforcing BHF rules and regulations, as directed.
• Receiving complaints, comments, and/or suggestions from clients and promptly taking appropriate actions; utilizing BHF's Member Experience Vision.
• Maintaining adequate supplies of items such as cups, towels, toiletries, forms, brochures, schedules, snack items, pro‑shop items, computer supplies, etc.
• Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g., soaps, shampoos, deodorants, etc.) and general cleanup.
• Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick‑up and delivery by hospital distribution and laundry service company.
• Processing and completing sales and balancing the cash drawer on a shift basis.
• Monitoring inventory of snack bar and pro‑shop items on a shift basis.

• Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
• Assisting with conducting facility tours and explaining the club's pricing and enrollment process.
• Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
• Assisting in areas of babysitting, after hours or membership if/when needed.

• Assisting with the production of BHF newsletters, mailings, member surveys, etc.
• Completing other job related duties and projects as assigned.

• Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established time frames.
  • Completes annual employee health requirements within established time frames.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.
• Commitment to Beacon's six‑point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent. Must be a minimum of 17 years of age. Six months to one year of experience as a receptionist, front desk attendant or in a customer service role is preferred.

• Demonstrates the interpersonal skills and communication skills (both verbal…