Lending Expert

Job Type: Full-time

Location:

Elkhart, IN

Schedule:

Monday through Friday Employees may occasionally be scheduled outside of standard business hours to assist with departmental needs.

Job Description INOVA Federal Credit Union is seeking a highly motivated, sales-focused, and relationship-driven Lending Expert to join our Centralized Lending team at our Corporate location in Elkhart, Indiana.

Would you like to work for an organization where you can make a difference while building a career in lending and financial services? The Lending Expert role is an opportunity to combine sales, relationship building, and lending expertise while helping members find financial solutions that fit their individual needs.

The Lending Expert is responsible for originating primarily vehicle refinance loans through provided phone and online leads. You'll work directly with prospective and existing members throughout the entire lending process, from the initial application through approval and closing.

You'll communicate with members by phone, email, and online channels, collect and review documentation, educate members on their lending options, and recommend additional products and services when appropriate.

This position is ideal for someone who is comfortable talking with people, enjoys a fast-paced sales environment, has strong attention to detail, and is motivated by helping members while achieving individual and team goals.

This position offers a base hourly rate plus incentive, with the potential to earn $60,000–$90,000+ annually based on performance.

About UsINOVA Federal Credit Union is committed to improving the financial well-being of our members through exceptional service, innovative financial solutions, and meaningful community involvement. Our employees are passionate about making a difference every day while fostering a workplace built on collaboration, integrity, innovation, and continuous growth.

If you're looking for an opportunity to grow your financial services and lending career while contributing to an organization that values teamwork, professional development, and making a difference, we'd love to meet you.

Essential Duties & Responsibilities Improve members' financial well-being by providing exceptional service and recommending INOVA products and services that best fit their individual needs.

Respond to member communications and vehicle loan inquiries in a timely manner while meeting INOVA's standards of contact.

Originate incoming vehicle loan applications by phone and online using provided leads.

Collect and review all necessary documentation to ensure applications are complete and accurate.

Analyze loan applications and make recommendations for approval or denial in accordance with established lending guidelines.

Manage the loan process from initial application through approval, closing, and funding.

Communicate consistently with applicants throughout the lending process and during loan closing.

Educate members on credit considerations, lending options, and available credit union products and services.

Identify opportunities to recommend additional loans, products, and services that may benefit members and support their financial goals.

Educate members on and cross-sell applicable ancillary products, including GAP, Mechanical Maintenance Protection (MMP), and Debt Cancellation.

Assist applicants with establishing membership eligibility and completing the membership process with INOVA.Maintain an organized loan pipeline and complete timely follow-up activities to keep applications moving forward.

Work collaboratively with underwriting and other internal departments to provide a smooth and positive member experience.

Follow all credit union policies, procedures, lending guidelines, and regulatory requirements.

Protect member confidentiality and maintain accurate and complete documentation.

Assist with departmental operations and perform other duties as assigned.

Desired Skills & Experience The ideal candidate is a highly motivated salesperson who enjoys building relationships, providing exceptional member service, and helping people find financial solutions that meet their needs.

We're looking for someone who has:

High school diploma or equivalent required.

Minimum of six months of experience in a sales, lending, financial services, member service, or related position preferred.

Consumer lending or loan processing experience preferred.

Strong sales and relationship-building skills with the ability to identify member needs and recommend…