Senior Cash Service Representative; Teller Services

Job Location:

Elkhart, IN 46514, Job Type: Full-time

Location:

CR 6 & CR 17

Schedule:

Monday through Friday, with Saturdays as needed

Employees may occasionally be scheduled before opening or after closing to assist with department operations.

Teller Services LLC is seeking an experienced, service-focused, and team-oriented Senior Cash Service Representative to support teller operations at INOVA Federal Credit Union's CR 6 and CR 17 locations.

The Senior Cash Service Representative is responsible for providing exceptional service to members while performing accurate and efficient teller transactions. This position serves as an experienced resource for the Cash Services team and helps support daily branch operations, cash handling, security, compliance, and member service standards.

In addition to performing the responsibilities of a Cash Service Representative, the Senior Cash Service Representative provides peer support, assists with training and development, and serves as a knowledgeable resource for team members. This position is expected to lead by example, demonstrate strong judgment and attention to detail, and help promote a positive and collaborative team environment.

The ideal candidate is someone who has strong cash-handling experience, takes pride in accuracy, enjoys helping others, and is comfortable serving as a go-to resource for team members while maintaining an exceptional member experience.

This position is employed by Teller Services LLC and supports teller operations at INOVA Federal Credit Union locations. While you will work closely with INOVA employees and serve INOVA members, your employment, compensation, and benefits are provided through Teller Services LLC.

Teller Services LLC supports teller and cash service operations for INOVA Federal Credit Union, helping provide members with consistent, professional, and efficient service at participating branch locations.

Teller Services team members play an important role in the member experience by supporting the day-to-day teller and cash service operations of INOVA Federal Credit Union.

If you're looking for an opportunity to build your financial services career while developing your expertise in cash handling, member service, coaching, and branch operations, we'd love to meet you.

• Balance cash drawers according to established Teller Guidelines and Cash Handling Procedures.
• Maintain a high level of accuracy and accountability when handling member and credit union funds.
• Assist team members with cash-handling and balancing questions.
• Monitor and maintain the safety and security of the branch.
• Verify all cash purchased from or sold to the vault.
• Follow established procedures for verifying cash being provided to members and cash received from members.
• Follow established drawer limit and cash-handling procedures.
• Assist with cash drawer, vault, and ATM audits as needed.
• Verify rolled coin opened for use in the cash drawer.
• Ensure cash drawers and computers are secured when away from the teller window.
• Follow established procedures for transactions exceeding applicable cash verification thresholds.
• Maintain awareness of counterfeit detection and appropriate cash verification procedures.

• Serve as a knowledgeable resource for Cash Service Representatives and assist with questions related to teller procedures, cash handling, and member service.
• Assist with training and development of new hires and other team members as needed.
• Support new team members during shadow training and help reinforce established procedures.
• Lead by example in member service, professionalism, accuracy, and product knowledge.
• Share knowledge and best practices with team members.
• Provide helpful and respectful peer feedback when appropriate.
• Assist team members in identifying appropriate solutions to member needs.
• Help promote consistent use of Teller Services standards and procedures.
• Support a positive and collaborative team environment.
• Communicate questions, concerns, and operational issues to the appropriate supervisor.

• Provide prompt, courteous, knowledgeable, and efficient service to members.
• Answer member…