Process Improvement Leader EGH

Process Improvement Leader EGH – Beacon Health System

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The Process Improvement Advisor reports to the Vice President of Operations or designee, with a dotted-line reporting relationship to the Vice President of Process Improvement at Beacon Health System. This role serves as a subject matter expert for process improvement at the assigned Beacon entity, supporting operations, the Vice President of Operations at Elkhart General Hospital, and the Vice President of Process Improvement at Beacon Health System in advancing Beacon’s enterprise-wide One Beacon operational excellence strategy.

• Partner with hospital and health system leadership to drive the operational execution of Beacon's strategic missions.
• Identify opportunities for improvement aligned to Beacon’s operational excellence priorities with medical staff and cross‑functional teams.
• Lead hospital‑based projects that improve patient outcomes, including infection prevention, patient safety, length of stay, readmissions, and patient experience.
• Drive operational and business efficiency initiatives such as patient throughput, surgical services optimization, staffing models, supply chain, finance, revenue cycle, and administrative processes.
• Apply Lean Six Sigma methodologies, statistical analysis, and problem‑solving tools to identify root causes, implement solutions, and sustain results.
• Define clear, measurable metrics for each initiative and report hospital‑level progress to leadership and committees.
• Support enterprise initiatives at the hospital level.

• Deliver entity‑level training and education sessions on The Beacon Operating System, Lean methodologies, A3 thinking, problem solving, Rapid Improvement Events, and data use.
• Coach frontline managers, directors, and senior leaders in process improvement methods.
• Facilitate Rapid Improvement Events and support A3 problem‑solving efforts.
• Serve as an advisor to key hospital committees (Quality, Safety, Operations) by providing data and PI expertise.
• Assist departments in creating monitoring tools (dashboards, scorecards, audits) to sustain results while ensuring operational ownership.
• Build collaborative relationships with staff, physicians, and hospital leaders to engage improvement initiatives.

• Support survey readiness and accreditation compliance through documentation and reliable processes.
• Promote the use of data and analytics in daily operations to sustain improvements.
• Identify waste and recommend value‑focused improvements to maximize hospital resources.
• Remain open to adopting new tools and practices, including future technologies introduced by system leadership.
• Complete other assignments and special projects as directed by leadership.
• Ensure smooth transition of changes to operations using The Beacon Operating System.

• Bachelor’s degree required, Industrial Engineering or similar field preferred.
• 1 to 3 years of experience in process improvement in a healthcare system; 1 to 3 years of operations experience preferred.
• Experience with value‑stream analysis/mapping, problem‑solving methodologies (A3, PDSA, DMAIC), control charts, and Cp/Cpk understanding.
• Lean Six Sigma certification preferred.
• Ongoing professional development in process improvement expected.

• Lead hospital‑based process improvement initiatives with measurable outcomes.
• Strong statistical analysis, data visualization, and presentation skills.
• Excellent written and verbal communication skills.
• Facilitator and trainer with experience coaching staff and leaders in PI approaches.
• Strong problem‑solving, interpersonal, and influence skills without authority.
• Ability to translate complex processes into standardized practices.
• Resilient, adaptable, and capable of managing multiple projects.
• Proficient with data and reporting tools (Excel, statistical software, BI platforms); open to new technologies.

• Office and hospital environment with regular interaction across clinical and non‑clinical settings.
• Occasional system travel required when supporting enterprise initiatives.

• Requires physical ability and stamina to perform essential duties.