Mgr Patient Care Svcs; EGH

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Creates a positive and cooperative work environment where quality patient care is delivered through development of staff to their optimal clinical, personal and professional capacity. Facilitates and ensures a safe and caring environment for patients and staff. Develops processes to assist the delivery of nursing care to patients and families. Manages human, fiscal, and other resources to achieve goals.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Facilitates a safe and caring environment for patients and staff.
• Develops processes to assess the delivery of nursing care to patients and families.
• Validates that care provided to patients is consistent and individualized.
• Evaluates the effectiveness of unit-based clinical programs.
• Establishes and supports quality improvement programs (unit based and hospital).
• Manages clinical practice overall.
• Role models excellent provision of professional care.

• Manages human, fiscal, and other resources to achieve goals.
• Ensures effective and appropriate utilization of all available resources.
• Develops, reviews and maintains standards of care and practices.
• Ensures the appropriate skill mix to support unit acuity levels and functions. Hiring, coaching/counseling, evaluating, educating and terminating staff.
• Prepares, monitors, and maintains annual operating and capital budgets.
• Develops unit specific goals reflective of hospital wide mission and goals.
• Demonstrates compliance within areas of responsibility for professional, regulatory, and government standards of care.
• Communicates with other managers/directors regarding departmental issues.
• Remains knowledgeable and supports policies and procedures.

• Promotes growth and development of staff.
• Assures staff proficiency in unitization of all clinical systems.
• Develops programs and provides support for continued professional development in nursing.
• Assures staff have achieved competency to carry out their designated roles and responsibilities.
• Works with HR to recruit and hire appropriate candidates.
• Investigates and documents all personnel issues thoroughly, recommending and executing disciplinary action when indicated.
• Facilitates collaborative relationships among disciplines/departments to ensure effective, quality patient care delivery.

• Maintains all unit-required credentialing (as appropriate).
• Works collaboratively with Medical Staff and Hospital Administration to provide for effective utilization management.
• Acts as Liaison with non-hospital entities.
• Works effectively with unit team leaders.
• Remains knowledgeable in specialty area.
• Contribute to the overall effectiveness of the department.
• Completes other job-related duties and projects as assigned.

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established time frames.
• Completes annual employee health requirements within established time frames.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

• Bachelor's Degree required. Current license to practice as a Registered Nurse in Indiana is preferred. A minimum of three years job related experience including one year of leadership experience also required.