Systems & Network Administrator

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The Systems & Network Administrator will play a critical role in supporting Surf Internet’s IT infrastructure. Reporting to the Director of IT, this role manages core enterprise platforms, administers secure access tools, and maintains reliable office network operations. The administrator also serves as an escalation point for IT Support Specialists, ensuring systems and services remain secure, compliant, and optimized for company growth.

Reports To: Director of IT

Department: IT

Job Status: Exempt

• Partner with internal SMEs to support:
  • MBS (OSS/BSS) – operational support system/business support system
  • Sitetracker – fiber construction project management
  • Net Suite – ERP system
• Act as primary administrator for:
  • Call Center solution (currently Intermedia, migrating to a new platform)
  • Okta – identity and access management
  • Ninja One – endpoint management and patch compliance
  • Microsoft 365 – Exchange Online, Teams, SharePoint, One Drive, Intune licensing & policies

• Administer and support Cloudflare ZTNA for secure access to company resources.
• Work with Surf’s IT security arm to ensure access and identity policies are built in compliance with company security standards.
• Support log forwarding and ingestion into Surf’s SIEM for monitoring by the managed SOC.
• Collaborate with the network team to onboard and maintain network device logs within the SIEM.
• Troubleshoot secure access issues and adjust policies as needed.

• Manage and maintain office networks, including:
• Firewalls, switches, routing, and wireless infrastructure
• VPN or secure remote access solutions
• Monitoring and troubleshooting connectivity issues
• Ensure redundancy, performance, and uptime across office environments.

• Serve as an escalation point for IT Support Specialists in troubleshooting complex issues.
• Provide Tier 2/3 support for end‑user systems and applications.
• Support cross‑functional teams with ad‑hoc IT projects and integrations.
• Maintain accurate system and network documentation.

• 3+ years of systems and/or network administration experience.
• Hands‑on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune).
• Experience with identity management platforms (Okta preferred).
• Strong knowledge of patching, endpoint management, and access controls.
• Network troubleshooting and administration experience (firewalls, switches, Wi‑Fi, VPN).
• Familiarity with SIEM platforms and log ingestion practices.
• Excellent troubleshooting, documentation, and communication skills.

• Experience with ERP, OSS/BSS, or project management systems.
• Familiarity with call center solutions.
• Certifications such as CompTIA Network+, Microsoft 365 Administrator, or Okta Administrator.

Mid‑Senior level

Full‑time

Information Technology

Telecommunications

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